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Xpand2_2018_1_1_Mac and when I want to insert this plugin I get the "the factory content was not found".

Hello, I have PT 12.4 and MacOS High Sierra. Download from my Avid account Xpand2_2018_1_1_Mac and when I want to insert this plugin I get the "the factory content was not found".

What should I do?
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  • Hello, Nelson

    Thanks for posting! 

    If you have already tried to reinstall the plugin on your computer, double-check this location on your Mac:

    HD > Library > Application Support > Avid > Audio > Plugins

    Do you see Xpand in this directory? If you don't, PT will not recognize the plugin. If you install, the plugin shows up here and it still does not scan, you would need to contact Avid since they will be more familiar with which location PT reads.

    Hope this helps! 
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