A serious word from customers to Akai

So here goes....

Akai has been making very encouraging progress with its MPC and force line, some very good, well build and almost brilliant products are the MPC and Force.

Now here's an observation and Im pretty sure its not just me but I can't help but think that the policy from internal pressures are to drastically cut the production team once a product ships and then divert resources onto new products.

How do I put it politely..... stop this silly approach!! You are letting both the customers and sales potential down!

I find it hard to imagine the people who built the MPC Live, X or Force suddenly lost interest, run out of ideas, thought the product was perfect and didn't want to make everybody start shouting from the rooftops that they love the products.

Now, lets be honest here, that's not totally happening, yet. Thats both a shame and a very bad commercial decision.

So what's going wrong? once the product goes out the door, it feels like the accountant want to reduce dev teams costs and re-allocate resources.

It leaves a sour taste in customers mouths, when they are sitting waiting/expecting for basic features like multitimbral midi and other feature that were available in older MPC's to appear in a software update. And when they get an update and they see plugin artwork prioritised, it is an insult, and quite clear to most if not all that the marketing team has bigger say in things than making features that are expected to arrive not appear.

As a developer I find it hard to believe that the dev team couldn't be iterating and releasing regularly, once a year or every 6 months feel like limited resources.

Now if Akai can just tweak their approach, make existing users know that they are being listened to, then really positive marketing would take care of itself.

Rumours are going around now that Force/Live integration might now have been dropped, I'm confused step the f** in and just tell us, we got x number of developers working and we nearly there or something, we hoping it might be 4 week, because Im sensing a lot of customers may give up and never come back, and this will be a lost opportunity.

Please speak to your bosses, sort it out guys, petition internally to be given the resource to get us the updates that make MPC users feel like you truly delivered in a truly indisputable ultimate replacement for all previous MPC's and same with Force/Live integration.

I think I may speak for a few people..?
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  • 3
    Hi. Since 2 weeks I call the MPC Live my own. I come back to this forum once or twice a day. And I really have to say there are a lot of customers who are complaining about the support. At this moment I can‘t talk about the functionality or limitation problems of the product because I am totally new to the MPC thing.
    I just read a lot of ideas and problems in here, and see there‘s not a reply from AKAI so I give you a +1, and hope I wouldn‘t want to give the MPC back to the dealer within the next two weeks.
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    • The issue with announcing what you do gives people and competition visibility - people may go ok waited enough thats it and competitors may focus on something to be delivered quicker to push their product if the functionality is in high demand - I however like to see clear agile product release dates eg every 3 months where they can deliver certain functionality quicker and dont need to wait for all features to be completed ...
    • yeah I get the "keep it quiet from the competition" paranoia. Im sure some minor updates could be released regulary. The approach they have right now is just not working for customer confidence that certain things will ever get implemented, so back firing right now
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  • 7
    Yes! Multi timbral MIDI is a must!

    There are many many other BASIC features being neglected in favor of more “marketable” features and the transparent greed motivating these decisions is a real turn off.

    Please change your ways.

    I live stream and teach hundreds of people every day and when asked whether I would recommend the MPC Live my answer still has to be a “no”. It is sad. I know for a fact that many of my students copy my entire setup! They buy all the same synths and plugins when I tell them to. You want a piece of that. Trust me.
    • Absolutely!

      Hardware team delivers MPC-X, nice hardware, two midi inputs and cv outs, marketing team promises it be the centre of the studio. We think "great, finally a decent hardware centrepiece for all my synths, dream hardware setup", then we have it sitting in a corner collecting dust because the firmware is not totally delivering.

      Akai, its not your promo video pizazz guys, its not the big announcements, or waiting for Namm 2020, its actually people like mr ill Gates and other producers on youtube and facebook users that sing praises that make the thousands want to buy the gear. You could do zero announcements and just keep pushing out new regular unglamorous updates and marketing takes care of itself.

      And another thing, the MPC would transform into being much more of a live performance tool with one simple feature... the ability to switch patterns on each track, no reason why the on-screen matrix from the force couldn't be put on the MPC, you have the code even so how long would that take to implement?
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  • 4
    I would be fine if they just fix the bugs and make Mpc a reliable instrument.
    I didn't understand much the Force introduction honestly but it's ok if they create a full compatibility with Mpc.
    Mpc is almost done, if we speak about features, but is it possible that after 2 years it still crashes and has bugs never fixed since the beginning?
    Come on.
    Akai took a right direction with Mpc introduction, but it should focus on that, make it perfect and perfectly ready before Force, that would be a serious professional way of working.
    • Its almost like somebody said "sales are falling off", need a new product as we've run out of market. True a lot of us did want *ahem* Abl*ton experience in a box and its very welcome to have, and there was an opportunity to be first to market with this, accepted.

      But the MPC is not properly finished and that's why sales are probably falling off, yet people are more enthusiastic about Digitakt and Deluge. Many MPC users are saying they sticking with their old gear. Why? because simple missing features are blocking their workflow, and they saying I can do this on my old MPC but can't on the new ones.

      God I hope they actually pay attention here, I'm trying to help them
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  • 3
    Hey guys,
    I don't understand to this approach either. Would be quite nice at least tell us: "ok, we're working on it, hold on" or "sorry, we don't planning do more", anything would be better than this awful silence.. I'm not affraid to say multitimbral midi IN would do out of these machines the best tools in this universe! I'll wait for firmware update for the last time and if there is no miltitimbral midi IN, I'm definitely selling my MPC X...
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  • 4
    Well said. Akai could learn a lot from their competitors, Synthstrom for example with the Deluge (the closest all in one sampling workstation to the Force) have excellent communication with their customers / users and encourage users to join a beta testing group on Facebook that is well managed and results in bugs being reported, fixed and tested for very quickly and software updates developed and released so much quicker than the snail pace from Akai. Users can vote on the forum for which features they would like to be added which Synthstrom then implement.
    Unfortunately with Akai it feels like the marketing and sales team are leading the development and don’t really understand that they are causing the Akai brand to have a bad name attached to it by their actions.
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  • 1
    no doubt. these next 2 updates are very crucial. it's definitely akai move now but damn I hope they meme the right one.
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  • Sorry, I’m still not understanding this multitimbral input request? MPC’s are hardware sequencers that do everything internally. So what’s the point of sequencing the internal sounds or samples from an external sequencer? For a start you’re gonna get MIDI delay, which can be pretty random.


    And besides, the internal sounds don’t even use MIDI in the traditional way. You just assign programs to tracks, which is the best way to do it. And with 128 programs accessible within a sequence, trying to sort those into 16 channels of MIDI would make no sense at all. So hopefully the Akai Pro engineers don’t even consider adding that, as I can imagine it would only add unnecessary confusion to a system that already works really well.
    • view 2 more comments
    • I know lots of people will get upset with me... But several keyboardist should be able to play several instruments at the same time! Not trying to overcrowd one machine! Yeah... The Older machines were capable of doing it... Back when bands were struggling. The Old AKAI sympathized with that particular crowd. Fast Forward to a time of Sink or Swim Economically, The New Akai has to Target people who's gonna spend the most money on their equipment.
      Yep! Bedroom Producers lol.
      Welcome To The World Of Economics!
    • You can't even slave it to play with other people at this point, you receive every midi event and it messes with what you are seeing on screen, just plain crap. You are unavle to select wich cabnel affects the mpc, it receives all! Try to go to an electronic jam event with an mpc, lol.
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  • 1
    multi timbral would be a way to send program to specific midi instruments so then one person can control one program with a keyboard while another person can work on the drums on a seperate program at the same time. you could of just googled it.


    so 2 midi keyboard via midi port or USB played at the same time with seperate sounds or instruments/programs. that's what this.


    please look it up before speaking out and add nonsense to a very importantThread
    • i agree not not to water down critical thread with details. I wrote many, trying to generalize - we got serious issue. Always there is a smart alec, I don't need this, i am so cool or i need some other detail. So it drops to "customer always complain, we got interest and time". I am trying to protect my investment in to beta AKAI product - it will be no one to buy the beta device in this shitty support state, so the whole thing halt before we know it.
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  • 3
    +100

    I am very puzzled but that "marketing big wig dude" driving the feature rollover and device acceptance. Must be arrogant, hardheaded jerk not seeing the obvious. For sure not developers.

    For devs can't be easier to to implement Shift+Play to run whole project thru instead of only looping one scene. So to make straightforward export into a full track to SD card and/or audio and midi stems. Implementing so much great features in Force, you have to threaten developer to death for not to implement the basics! I guess intentionally! Why?

    Why every-time I turn on the device I have to start with pissed feelings about AKAI weird silence of what user community is saying? Even here on the forum header you read:

    "eliminates! the lines between contemporary music production solutions and next-generation DJ performance technology" => no, it does NOT
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  • My 2 Cents..
    I think Akai will Update the Live/X one more time, then introduce us to a New Standalone/Controller Unit. Its all Economics. Yes...It Sucks, but we live in a world where "New" Makes Dollars and Cents. It makes little "cents"(pun) to make the Live/X absolutely Perfect, when they can make more money releasing another Model with the features we want in the Live/X. They Have our Money already(Sucks).
    Its like Buying a Vehicle in 2015, and expecting GM to keep updating my 2015 with new Sh*t, instead, They Offer me a new 2020 Vehicle, With All The New Bells & Whistles for an additional Purchase.

    I think A lot of the Old Features from Legacy Products will be Very Challenging to Implement because of the Structure of the Hardware in the Live/X.

    That's why I anticipate A New Model that will address those "Requests".

    Yup More $$$$$$$$$$
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    • Akai can get more $$$ with minimal cost compared to new product development. It when they reach the point where the masses see their peers, idols, big names on stage performing on the new Akai MPC's. They will shift existing product in large numbers, the market is far from saturated. In the 80' and 90's people got to learn by seeing hop hop producers making track on MPC's and said i got to get one of those in my life (i know because i was one them), the youths didn't go to Namm as an entry point initially, it was word of mouth and what they see on stage. They need to repeat this successful formula, word on the street will happen through Youtube and Facebook. The product is so close to this realisation I think, just a little bit of attention to detail.
    • Good way of putting it and true. Otherwise people will not recommend there gear to anyone or use it in the future. If they just do these small things to tighten up these machines people will be happy. If they cant do these things with this machine they should just tell us now. I would rather that than get led in the dark... Maschine just found out that there Midi Bug they have had for years and years finally got a response saying that that the bug is not a priority when the bug is that if someone uses more than one other midi controller with maschine in the software, midi drops out after a couple loops. They could of told people years before hand but they did not and they lost customers for that. It would be better for the company to communicate with there customers more and tell them whats in development, or atleast let the customers vote on what should be in development. I really hope they dont add nonsense in the next update and get there priorities straight because the 2 updates before that last one were the right direction.
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  • I’m Worried
    3
    If they seriously just fixed the bugs(For example, AutoSampler having not very good quality Compared to Sample Mode, Etc, Etc.)

    Tightened up the midi and add:

    A) Automation Lanes with Proper Editing Features
    B) Portamento on Keygroup & Drum Programs
    C) Free Flowing LFO
    D) Multi Timbral Midi

    I think i would actually be more or less "Satisfied" and never see me on these threads again unless crazy amounts of bugs comes from giving us these updates. Which i would hope not.

    -Disk streaming would be nice yes, but i can do without.

    -Granular FX would be nice but its icing on the cake alittle. It should be easy to add tho.

    -The Hype Synth would be nice to have, but is not necessary. A properly functioning MPC is priority.

    If they release a new piece of Standalone MPC Hardware before they get features A-D on my list done, then I'm probably going to be moving on. Just go back to the gear i was previously using.

    I've used many MPC's and it is how it is.
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  • Everyone has a Valid point! In Akai's Eyes... Our Gripes and Concerns were satisfied by giving us Free Updates with Free 3rd Party FX/Instruments. That supports my theory that the Current Hardware can't handle current requests for some features. Different company than before
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    • .... if you need of the right sample? LOL Does it come with "hit song and top-charts bass-like-drake" package?

      I bet Chris dude never heard those lines - "We don't need no education, we don't need no thought control" :D :D :D
    • Wait....Force users have to pay for the Software? Ouch!!!!! lol. I think AIR Designers need to come out with their own Hardware/Software DAW. Ive been messing with them since the Steinberg Hypersonic Days before Avid snatched them up
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  • I’m amused
    2
    Lesson learned. Next time I buy new Ferrari model I ask if it comes with wheels and if I can open the doors to get in or out :P

    .... or if its a "Standalone Car", so you can not drive anywhere. You can only sit in with light on and make fart sounds LMAO with limitation of only 34 minutes of farts recording total per project :D :D :D
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  • Generally speaking of customer support: the German support team is easily reachable by phone and really professional.
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  • 1
    I also doubt with this pace that they will fix all the big flaws before they go down the route of trying to sell us another product. But next time people will not be so stupid.

    This whole site is a pretty clear demonstration that they don’t take customers at all seriously. They just contracted it out to the lowest bidder ‘support contractor’ who probably don’t have time to respond or much knowledge themselves.
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  • yeah, yeah .... Force rhymes to Intercourse :P That's the current status. If you can workaround many things, that's nice of you. Not for me at $1500 price tag. I'd like goodies shown upfront, to be in place as you expect them to be. Not Silicon ... I mean Splice, but the features announced and the ones that must be in place to do the thing. You know the features I am talking about :)
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  • But anyway, there is just a last small step to accomplish the Mpc mission.
    It's almost done and honestly it sounds damn good my friends.
    Just crush those fucking bugs, dear Akai, before saying Mpc is done and move on to a new hardware.
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  • Not to be blunt, but this is how it works when you have a small team.

    You create a product, allocate resources, then ship the product. Once shipped, you fix only critical bugs, and move on to the next project. Old ones goes on "life support";which is why you should buy something, only if what you get at launch, satisfy you.

    Ideally your team is huge, you can allocate resources for updates, for improvements, to fix all the bugs; but that is not the reality. A medium-small team has to sacrifice something, and usually it takes longer to fix something than make a new product, as engineering time.

    Not sure how many software engineers Akai has, that are allocated to each project; but it doesn't feel like they are in the triple digit. I suspect they are in double digit at most, so what they do is to move around as management allocate them.

    BTW other companies are not in better shape. NI for example, has a consistent amount of engineers because they make few products; so they can dedicate time to improve the software. And they are not bug free; and many features are still not yet released, even months after a product is completed.
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  • I'm beyond frustrated with the silence. I know it would never happen but if Native Instruments releases a standalone groove box, then I will once again be in their favor. At least they do have a large beta team and ongoing devs working on bugs and innovative.......crap.
    • I feel you - in fact I got a Maschine last week myself and getting the grips with it but damn I wish it was standalone ...
    • You can't compare NI with Akai instruments (the original Akai died many years ago). As is now, from 2012 onward, it is part of a brand that include Alesis and M-Audio; which in proportion is much smaller than NI.

      NI has no owner except themselves; they can focus on one product at time, and support it; while Akai is more of a brand in a larger family; it is like buying a Toyota, and compare it with a Fiat/GMC, which is part of a group.
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  • Playing Devils Advocate....
    Until Recently....This is the Most Vocal Akai has EVER been. They've listened to ALOT of our Gripes and Requests. Its going on Three Years now. As per their Previous Track Record...we should be seeing another Standalone model being introduced in the near future.
    In my Opinion...The Live/X is close to perfection as possible. No Electronic Equipment will EVER be Perfect. That's why New Products are produced. Additionally....There's no Other Standalone Unit on the market that comes close to the Live/X.
    My Theory is....Other companies will introduce Standalone Units very soon. And Akai will have to keep up with them, instead of addressing requests that the Current Hardware cannot handle.

    Big Business!!!

    I know I Know. A lot of you guys will hate me for my statements, but it is what it is.

    Hey InMusic....send me the new Product. I'll be glad to be a Beta Tester lol
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    • Oh man, 16MB was a DREAM back then haha. My poor S2000 never got more than its 2MB it came with haha. I bought a couple of 8MB SIMMs for my EMU too but they were bunk and only read as 4MB in it. This was back in like 99 though, SIMMs were already expensive as it is, and when the SDRAM came out it went through the roof if you could even find it!
    • Haha, I remember getting an MPC60 back in 1991. With anything I recorded and arranged a song using different sequences, there would always be a big delay when going from one sequence to another when playing back a song. Which would totally throw off the timing, making the song unusable! So I just accepted it and learnt to use sequences for whole songs by copying and pasting parts. This was before there was any song to sequence function.

      The internet wasn’t yet a thing then, so I couldn’t just email Roger Linn. I think he eventually provided a fix in an update many years later though, by which time I’d already sold the 60, before getting an MPC3000 in 1995. It was better, although for updates I’d have to take my machine to the Akai distributor here in Australia and the guy would open it up, take out the EPROM chip, put it under some light and update it that way.

      Kurzweil did things a bit differently back then. I bought their K2000 in 1992 which I got with 16mb and it could load samples, but not internally. So until the sampling option (plug in board with inputs) was available, I was hiring out a Peavey SX sample recorder and transferring samples across via midi sample dump, which was slow. The software could then be updated by disk from memory, and then eventually added a sequencer.
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  • Yes the Live/x/Force are great.

    I don't mind new hardware revisions and form factors, a slimline force with a battery for instance would be nice. Or a Live no thicker than a MacBook Pro (like MPC Studio thick) would be very much more portable.

    But let hope if that's what's coming that it pushes MPC-OS forward and Force and MPC cross-pollinate software improvements across all models. Its a platform after all and not MPC 60/1000
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  • 2
    Bump

    Please Akai. We WANT to love this thing but you’re leaving basic features out. I use this thing every day. I’m dyyyying over here.
    • I have the Touch and the Force. I couldn't use MPC for about 6 months because the display driver didn't work for the Touch. Akai blamed it on Apple. I love the Force and haven't noticed any bugs, but the promised features are still not available. It would be nice to be able to export projects to MPC, or bounce songs or even tracks, or import MPC projects (although MPC expansions can be imported to Force). Hope it all works out
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  • 3
    No shit.... Please once again we need!

    -Portamento
    -Free Flow LFO
    -Multi Timbral Midi
    -Automation Lanes

    Theres definitely more.

    Please Fix ASAP:
    -Mono Inst 2 Not reading audio but records audio
    -Flatten Pad Issue
    -Most of all fix the Midi Drifting!
    -Midi Input and Output through USB

    These are a MUST

    No we do not need sample packs... No we do not need splice...
    We Need a Full Functional MPC Thats Works With Midi and Does What the Old MPC's Do Plus the extra features youve added.

    We didnt want you to give up old mpc features for new ones. We just wanted more features on top of the old ones!
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  • Akai, July 1st is around the corner. You're on the clock. And why am I posting this like Akai is actually reading it?..........idiot.
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  • Its not like they said 'Its coming on July 1st' anyways. Might be the 1st, it might be the 31st. Theres alot of days in between there that are 'July' too..
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  • 3
    maybe if we started self immolating on their doorstep?
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  • 1
    Nah then all the metal heads will want MPCs. Im bad enough sampling Napalm Death and Godflesh tracks.
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  • Wow, Akai is asking me to fill out a customer service survey. There's only one problem. They still haven't responded to my complaint????? It's like they're not even communicating within their departments.
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