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I’m Beyond Frustrated

Akai Force 1/4 outputs lack volume/gain

Well, so, here I am 5 months after buying the Force, the three times I brought it out to gig with it, each time has been disappointing. It has so much unrealized potential, but I wanted to focus on one thing today. Has anyone else played out with the device, and found that the output of the quarter inch Jack's in the back lack volume? What are your workarounds for this? I feel like this device has many issues, but last gig, I had the very competent sound guy push the volume on my channel as high as he felt comfortable doing to the mixer, I was leaking on my master at 0 db, volume on the output set all the way up, and it was so quiet. Just sad at this point, because it could have been great.
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