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I’m frustrated

AKAI light faulty.

Hi there, I have an AKAI APC key 25 device. I've had it less than a month and one of the buttons on the grid is always lit green. How can I fix it? Is it a hardware problem? Thank you.
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  • Hey Tom,

    Thanks for posting!

    The APC pads should only be lit green if a clip is actively playing in Ableton. Is the pad LED still green if you load an empty project? If so, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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