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Akai LPK 25 software sync problem

Hello and sorry for bothering but I was wondering if you could help me with assistance for a problem that I encountered with AKAI LPK25.

I have connected the midi controller to the PC via usb and installed it's software. The problem is that the midi controller is not recognized by Ignite software. I have tried another software as well called Sequetron. In this software the controller is recognized by the software but the controller doesn't make any sounds. I have run a midi signal test as well and the controller works just fine. So my main problem is that I'm not able to sync the controller with any software. I would like to get some help to sync the controller with Ignite if possible. Thank you for reading and I'll appreciate any help given. Have a good day/night !
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