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I’m frustrated

Akai should not be Beta Testing it's customers

I recently purchased a MPCX from Sweetwater. My reason for buying it was to get away from the buggy environment of computer software and get a stable environment with a piece of hardware. I had the latest firmware update.

After spending considerable time learning the unit, I gradually found several bugs in the software. I guess we can't even get hardware that is stable anymore. They send it out without completely testing it and then wait for customers to tell them what is wrong with it.

Since the whole reason for buying it was to not be beta tester and have a stable environment, I returned it. It is Akai's responsibility to fix the bugs before they offer this thing for sale.

Companies that sell, of all things a piece of hardware, to customers with bugs should be ashamed of themselves. You obviously have no respect for your customers. It’s bad enough that we have to deal with software developers beta testing us; but hardware! You can be sure I will not be purchasing any of your products again.

David Scheffler
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  • Hey David,

    Thanks for posting!

    Sorry you didn't have a great experience with your hardware. Our development team is always working to improve the workflow and overall experience for MPC. There have been several updates that addressed bugs that both our development team and user base have discovered. Through real user feedback and subsequent development, the hardware has been improved upon and innovated at its current version compared to when it was released.

    I do wish you still had the hardware so we could have verified that you had the latest firmware installed and discussed any issues you may have run into. Regardless, if you have any questions about Akai Pro products going forward, I'll be happy to help you.
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