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I’m frustrated

AMX distortion with Serato DJ Pro

I've just purchased an Akai AMX. Running Drivers 1.0.11, using Serato DJ v2.0.2 (2021516) 64bit on Windows 10.

Channels 3/4 for cueing audio loud and clear in both Serato DJ Pro as well as other applications: I've tried Ableton Live, FL Studio, Traktor 2, and even just playing audio in Google Chrome.

When playing audio through channels 1/2 (Master Out), it is both quiet and distorted in all the above listed applications. The only way to get the distortion to clear is to drop the audio to about 10% max output.

I've tried a variety of RCA cables, USB cables, USB Hubs, and even two other computers (A windows laptop and a 2012 MacBook Pro) with the same results. Is this a faulty unit?
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  • Hey David,

    Thanks for posting!

    Sorry you're having some trouble with that! Since you've already tested the AMX thoroughly with other equipment and you're experiencing the same behavior, it sounds like your product needs to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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