APC Key 25 - Authorizing TWIST

I recently bought an APC Key 25 and it said that it comes with TWIST. I entered my code from the "Authorization code" part of the "Included software" section, but it says: "The code redemption limit has been reached. Please enter a different code." And it only lets me use a trial version. Did someone else use up my code for the plugin?
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  • Corey S (Official Rep) March 28, 2016 19:33
    Hi,

    Sorry you are having trouble with that.

    That's really strange if you are only authorizing this for the first time. Software Authorization claims like this can't be handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    I hope this helps! Let me know if you have any additional questions.
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  • This reply was removed on 2016-03-29.
    see the change log