Cannot Unlock my MPC software/ software won't recognize hardware

I can not register my software with the MPC Studio. Even though the hardware is attached and functioning (it can load and play samples), I get a message on the "Unlock your MPC" screen that says: "You have not yet attached your hardware controller. To register your MPC software, you must attach the MPC hardware." I would appreciate some help on this. The white noise that comes on makes the software useless to me.
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