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Cannot use controler mode with MPC X

Hi, i'm playing a MPC live along with a friend who has a MPC X. When he switches to controler mode he cannot use the MPC itself and only the software on the mac : his screen stays on the red screen. So although he really doesnt have the same ability as what he should have and that i have on mpc live : plugging controler mode and still play using the mpc instead of the computer. How can we change that ? (his mpc X is recent, he bought it new like 6 months ago). thanks for your help
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