Can't get MPD18 to show up in OSX - MPD18 editor is grey/blank

HI There,

I have a brand new MP18 that is connected directly to a new mac pro via USB (not via a hub).

1.
The unit is powered - I see the bank lights, full level and note repeat lights etc

2.
I can launch the MPD18 Editor app but both the windows a grey (see attached).

3.
The unit doesn't display in Logic X Pro or the Audio MIDI application.

4.
I initially installed the app from the CD but have also downloaded a fresh copy from the Akai website incase there were updates.

5.
I've restarted but OSX won't recognise it - is there a trick to getting this working?

I'm running OS10.9.5 any help or suggestions would be much appreciated.

Cheers

Ben

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