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Expension pack reinstallation

I have an AKAI AMX, I also purchased the extension pack that allows the device to work with turntables and CDJs.

My laptop crashed some time ago and is now fixed. My issue now is, after reinstalling the Serato software and AKAI AMX drivers, the controller doesn't seem to work with turntables/CDJs anylonger. How do I reinstall the extension pack?

Also there is no record on my AKAI Professional account that indicates that I have purchased the extension pack.

How do I fix this?

Surely I don't have to purchase another extension pack do I?
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  • Hey Bheki,

    Thanks for posting!

    Your AMX will unlock Serato for you but any Serato expansions that you've purchased are tied to your Serato account rather than your Akai Pro account. You should be able to access the expansions you've purchased by logging into your Serato account - if you've purchased it once before, you will not need to purchase it again.

    We can test your AMX's MIDI data transmission with MIDI monitoring software. A MIDI monitor will show you all incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the AMX as a MIDI input source in the monitor and send some data with its controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and should be ready to control Serato.

    If the AMX is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you're having trouble accessing a Serato expansion pack, I would recommend contacting Serato support here.

    Let me know if you're having trouble sending data to the computer with the AMX!
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