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Firmware Solution for Bugs

Hey guys, super simple question: Are firmware updates supposed to resolve bugs such as unresponsive screens?

I sometimes get an unresponsive screen. Sometimes just certain items on the touchscreen I try to tap doesn’t respond. Like I gotta tap it a couple times. This issue is intermittent.
It’s irritating, but somewhat bearable.
Just wondering if this is something that could possibly go away.

Thanks!
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  • Hey Dustin,

    Thanks for posting!

    A firmware update will address something specific regarding the hardware. Firmware is what allows the hardware itself to interface with the software that it uses so I suppose something like that could be addressed in a firmware update.

    That said, I have heard few users experiencing behavior like this so this is not a widespread issue. I would recommend reaching out to our technical support team so we can take a closer look at what might be happening. Here are a couple of options that you could choose from:

    • Submit a Technical Support inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Technical Support from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Thanks Nick D! I reached out to tech support, and they gave me a couple things to try. Gonna give it a go. If ya don’t hear from me it’s most likely all good!
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