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Firmware Update In Mac Can't Connect to Device

I just purchased a MPK Mini and have downloaded all of the recommended software packages. Nearly everything installed fine, but two key bits are having trouble.

First, the hardware installer keeps telling me to be sure all other programs are closed/quit despite the fact that nothing else is running except Finder (see attached photos) and won't let me go any further.

Secondly, when trying to update the firmware, I keep getting a can't connect to device warning (see attached) despite connecting directly to the computer (not through a USB hub) and holding the "Prog Change" button while connecting the unit. button.

Thanks for any and all help.

-Glenn K.

BTW - I'm running Mojave 10.14.5 on a Mac.
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