I’m frustrated

Have never been able to use my MPKmini! Unable to login, cannot see device in Audacity... Help!

(I've been using midi since 1988. Never had a problem until now.)

I bought this thing at GC a few months ago and tried again today to try to set it up, yet still can't use it. Using Win 10. Using Audacity temporarily as a DAW.
I created a login name and password when I first bought it. Not only can't I see my device in Audacity, but I tried to login to my account to download drivers, etc, but forgot password. So, I was sent a new temp password and it doesn't work, either.
Need support, please. Newby at connecting midi usb to laptop...
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