I’m frustrated

How do I register my akai mpk mini mkII?

I just got my mpk mkII mini today and I'm having trouble registering it and downloading the software it comes with. I am not familiar with controllers so I looked at reviews by the company itself and some consumer videos as well. It seemed very easy to start up my music projects. Seemed easy enough but I can't find the serial number. I entered the number on the back of the controller but that doesn't seem to work and whatever I downloaded from the software downloads page doesn't seem to work either. I really need some help on this situation.
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