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Incompatibility Mac and AMX

I have a problem with my Akai AMX, because the buttons don't compatible with my Macbook, some buttons are bad functioning when I call the mac, for example, cue, play / pause, handset selector, the knobs are perfect, it seems to be an incompatibility with a version of mac, I do not know, I would like a feedback.
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  • Hey Matheus,

    Thanks for posting!

    The AMX is a class compliant controller with Mac operating systems so it uses the Core MIDI drivers that are on your computer's operating system to connect. Are you using the AMX with the Serato software?

    We can verify whether your AMX is sending MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the AMX as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the AMX is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and with a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to send MIDI data with the controller, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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