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I’m frustrated

just bought the advance 25 from ebay (no serial number)

Hi I am excited to start using this keyboard. I followed all the instruction for installation up to the point where it asks for the serial number and on the back of mine it is completely ripped off. What should I do. There must surely be a better way than having a piece of paper stuck to the back that can so easily be ripped off. Super disappointed. With this current system (please correct me if I am wrong) but it is almost as if only 1 person can ever own an advance 25 if the serial number gets ripped off. That ain't right.

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Pete
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  • Hey Pete,

    Thanks for posting!

    Sorry to hear that! The serial number is required to register your product and receive the included software and content. I suggest contacting the Akai Support team. They will be able to re-serialize the product or provide you with the necessary authorization codes and download links. Here are a couple of options that you could choose from:

    • Submit a Technical Support inquiry with our Technical Support team by logging onto the Akai Pro Support page. Select Software Authorization Assistance from the drop down menu.

    or

    • For quicker support, call your nearest Support Office.

    Let me know if you have any questions!
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