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Mpc new firmware internal error

How many people's mpc x or live as internal error off new firmware. I have it about every 10-20 mins. 2nd one I have had and still the same. Tryed contacting akai but they don't respond. Before anyone asks. Haven't deleted anything or anything else which would cause it.got to be the firmware. Serious bug causing it. Unusable at mo
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  • Hey Mark,

    Thanks for posting!

    I'm sorry to hear that you're having trouble! I have to say that I have not experienced this issue after updating multiple units to FW v2.6. This leads me to believe that the problem is specific to your X. Is this frequent crashing happening only in standalone mode or in controller mode as well? Do you save your Projects to an external drive or to the internal? How much available disk space is remaining on your drive?

    Let me know!
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    • Hey Mark,

      I'm sorry to hear that this has been a persistent issue for you. I referenced your response from the previous post. You didn't mention if this was happening in controller mode though. If you could clarify that it would help us pinpoint the issue more quickly.

      I recommend opening one of your Projects in controller mode with the MPC Software. Does the X still crash?

      As I said before, these symptoms have not been reproducible so it's most likely not related to the firmware. We can verify this by rolling back to FW v2.5. Does the problem continue?

      Another thing to consider is Project size. About how many Sequences, Programs and Audio Tracks are you using per Project?
    • Hi.i started off on 2.5 on both machines.worked fine. I don't use controller mode. Don't want to set a ilok account up tbh and only use my laptop for transfer of firmware etc. And I have one sequence running as I have not got far enough to make any more. Cpu never go's above 20%. I could be doing automation then it just go's black then says internal error. Other people have had same problem on new firmware
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  • As I say. I'm running one sequence. Cpu never above 20%. No external hard drive. Have not deleted anything off internal drive. 2nd mpc x I have used.happens to both after 2.6. Works ok with other firmware. Have reset it.tryed flashing firmware back on. Only thing I have not done is used it in controller mode with software. There isn't anything I have not tryed
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  • Hey Mark,

    As this has been an ongoing issue, I think it's best to correspond with our tech support team. I have forwarded your posts to one of our tech support representatives. They're going to send you an email to work directly with you!
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