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MPC X Controller mode display not working (looking for computer)

MPC X with the 2.6 version is controlling the software on my pc only partially as in the pads are working, but the display constantly says looking for computer. Driver: latest. so no pad perform mode with chords, etc.
Driver: latest
OS: Win 10, completely updated.
Soundcard: Steinberg, same.
My pc: top notch. i7, quality parts.

It worked before. It didn't before that. It's a cycle. Honestly, it's one of my deepest regrets buying this piece of erm. Problem after problem after problem after problem. Does my head in. I'm a sw engineer, I have all sorts of gear, for 2 decades now, but this is just sub par.
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  • Hey Peter,

    Thanks for posting!

    I'm sorry to hear that you are having trouble. If the driver is installed then there are two issues that would prevent the screen from displaying correctly.

    First, you want to ensure that your MPC X firmware version and the software version are identical. If the X is on FW v2.5 and the MPC Software is operating v2.6, they will not connect.

    If both the firmware and software are running v2.6, then there's most likely a USB connectivity problem. Test the X with another USB cable and connect to different ports on your computer.

    If you try that and are still unable to establish a connection, it sounds like the USB terminal may be damaged. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Akai Pro Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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