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MPC Studio Software Uninstallation

i just bought this mpc studio and downloaded everything and i believe i unlocked it correctly (this is my first mpc so I'm not too familiar with it) but whenever i try to use or even listen to the samples from the 809 and the Bank i get an error message that says to check that the files are not broken or contain protected content should i try to uninstall everything and reinstall everything or could it be that its my macbook thats running OS X 10.9.2?
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