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I’m frustrated

MPD32 Firmware Troubles

I plugged in my mpd32 and I think I may have accidentally deleted the firmware. Right when i plugged it in it asked if i wanted to delete the OS... Long story short I did. I need some help finding the SYX file so I can update. I am running OSX Mavericks. Is this a problem should i update the firmware on a Windows computer?
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  • Hello Clayton,

    Thanks for posting!

    I would contact technical support via email request to ensure you get the proper firmware update file:

    Make sure to provide your serial number there too. If there's one thing that Macs seem to do a bit less consistently than PCs, it's firmware updates (sysex data transfer). :)

    If you had easy access to a Windows computer, might as well do it there. Funny enough, on a Mac sometimes if you simply try the update a few times it will eventually "catch".

    In either case, I'm sure the support team will be able to help you out!
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