I’m frustrated, clueless

MPD32 preset changes - settings not saved (also with Vyzex)

Hello,

following issue is currently bugging me greatly: Since I want to address different midi channels with different presets, I try to edit these and note values either on my pad or via Vyzex which works until I either disconnect the MPD32 or switch to another preset.
Whenever I do this, the settings I have applied to whatever preset on the pad are lost.

What is this issue? I do not have the energy nor the time to change the notes and midi settings of 64 pads every time I want to work with them, so a solution on this would save my life in that regard!!

Thank you very much in advance.

PS: Could this be a firmware issue? My MPD32 only runs 1.01 and I know that there's a more recent version (even though it is not offered at your support page).
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  • Hello,

    Thanks for posting. I'm sorry to hear you're having trouble!

    The best thing to do here would be contacting tech support. They'll be able to ensure you receive the proper firmware update for your unit, and then walk through some troubleshooting for the Vyzex uploading (or you can just jump back on here for that).

    You could call, or just submit an email support request if you only want the firmware update. Here are the contacts. Let me know if you have any questions.

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Germany
    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
    www.akaipro.com/support
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  • The lengths gone to in hiding current stable (or any) firmware online for the MPD32 seem to indicate something more underhanded is going on, be it technical issues or complete abandoment.

    That or a total disregard for your paying consumers. My reasons for wanting to update firmware are irrelevant to you. I don't live in any country you provided phone support for and I'm sure as heck not going to engage in a protracted emailing conversation with support back and forth for a request that should be available from your homepage. I've paid for this equipment and have only just realised if I went with any other brand I wouldn't be in this predicament.

    Oh, that and the fact last night I had to abandon my first live gig entirely on a controller - your controller. Two hours before the event, I had what I considered a minor inconvenience and scrambled the controller, USB recognised but no MIDI.
    I suspected a reflash would have me back in no time. Then I hit your website! I wasted 20-25 mins searching for the firmware that I couldn't comprehend wouldn't be available, hence I looked so long. As mentioned phone wasn't an option so I looked elsewhere. Then I found your forum and realised you were purposely witholding. I saw numerous posts with similar issues that were resolved with a reflash against your advice to contact support specialists to 'make sure' you get the right firmware. We were now at the 45 min mark. I decide to reimage my entire PC from backup - surely if 95% of consumers don't need access to the firmware it must be my computer!!! We now have 25 min until my set and am finally forced to give in and resort to a pure vinyl set. The next morning I tracked down a 'black market' firmware, BINGO, everything is back online.

    Perhaps if I emailed support straight away there is a miniscule chance you would've got back to me quick enough to resolve my issue - that I had already correctly diagnosed. The fact is your radical departure from the standard industry support took me too long to realise THE ONLY WAY TO FIX MY ISSUE was to email you. I just checked my calendar and saw this was 2014, whoa! ;) Word of mouth and all that, yeah you know how it goes. Like at my work, you could sell the best value for money servers in the world (not that you do anyway), but if you don't have the support to back it up you wouldn't even make my shortlist during tenders. I wish had used the same diligence before embarking with your company.
    • Hello Danny,

      Thanks for posting. Sorry you had trouble at your show!

      The MPD32 has more than one firmware and the proper one needs to be identified via a serial number confirmation.

      We do not share serial numbers or any personal information on the forums specifically, so a technical support contact is required for this type of inquiry. Email support requests from www.akaipro.com/support are generally answered within 72 hours (barring weekends and holidays) and can be received from any country/location.

      Firmware updates are not recommended as a first solution. We'll always recommend troubleshooting before considering a firmware update.

      In either case, I'm sorry for the experience and happy to hear you found a solution in the end. Thanks for your understanding!
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