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MPK Mini MKII firmware updater can't find my device

I follow all the steps, but when I press "connect", I am prompted with device isn't found, please connect device.

I have verified that my device works. I have been able to use it with the Editor software and am able to use it in FL studio. I have also tested it in MIDI-OX.

I have tried the device with three separate computers (thinking it was a driver issue). One being a macbook pro running high sierra and the other two running windows 10 professional. The device can't be found on any of the computers.

How do I get the firmware software to find the device? What is going on? I am getting very frustrated as I just got the device and want to update the firmware on it. Any help will be appreciated! Thank you :(
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