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Problems with auth Vacuum Pro

I've recently downloaded Loom and got my Serial on the side of the link, registered OK. But can't use the same serial for Vacuum Pro. Since this one is in the included software with my mpc live i'm assuming is free? Right? But the serial doesn't show up on the side like in Loom. Where do I get the serial?
Akai is totally useless, I've sent them 2 questions of which one technical and this one about the serials last week, never I repeat never got a reply, zero support from them. Thanks Akai.
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