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Troubles reinstalling software for MPK mini

I originally had some issues installing the essentials software but it was because when I originally did it gave me the options to extract the files first which i didn't do and it wouldn't let me install the software. I also downloaded the Hybrid before the essential software that time and when i did download the software it wouldn't show up in the ILok manager. So I reinstalled both and it didn't install the ILok thing and i can't seem to get it to. I don't know if I should just call or I should try something else.
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