MPK25 USB port broken

I've seen a post mentioning a broken USB plug on an MPK25 and I have the same problem. The centre pin of the plug broke off. My question is this covered under warranty given my MPK was purchased less than 6 months ago? If not what would be the average cost to replace if it was RMA'ed to Akai?
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  • Hi Hugo,

    Sorry you are having trouble with that.

    Warranty processes may differ depending on your location and distributor, so you'll need to call or email our Tech Support team or your nearest distributor directly to process a warranty claim:

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT


    International Distributors
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