Changes made in Alesis

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • January 02, 2019 11:26
    Onur Büyükbaş
    Changed description of Can i change the nitro mesh kits kick tower rubber pad to mesh heads.? Because kick towers noise annoying my neighbours. by Onur Büyükbaş to Can i replace the nitro mesh kits kick tower rubber pad to mesh heads.? Because kick towers noise annoying my neighbours. .
  • December 31, 2018 14:38
    Bill R. Dispute this change
  • December 30, 2018 21:21
    j v
    Changed reply in topic of Need help. Where to buy alesis 14inch bass head.. by j v to Any mesh head will work i changed all mine tried all types and brands they all work well im using remo / roland heads atm try and find 2 ply last longer. Try sweetwater they have everything .
  • December 30, 2018 20:59
    Andy H
    Changed reply in topic of Alesis Sample Pad Pro - SD card not being read unless manually pushed in by Andy H to Seems like it's that you're using a converter. Do you have any SD cards kicking around that you can try? If you If you do I'd format it as FAT first. It may be that the micro sd card is just seated funny but I think it wouldn't trust that setup. .
  • December 28, 2018 19:51
    Bill R.
    Changed title of quiero una solucion ami problema by ChechiTo Leal to Crosstalk from my Control Pad.
    Dispute this change
  • December 27, 2018 19:12
    Bill R. Dispute this change
  • December 27, 2018 17:04
    Dani Dryden
    Changed description of I have just followed your instructions on another thread but I can't comment on there by Dani Dryden to I have just followed your instructions but it's not working at all, am I missing something, I have the midi adapter, the midi cable in out port and set the settings as above but its not registering on rockband 4 I'm aware how old this thread is but any help please before I go crazy .
  • December 26, 2018 18:53
    Bill R. Dispute this change
  • December 26, 2018 16:07
    Bill R.
    Changed reply in topic of How to Setup my Vortex Wireless as a Control Surface in Ableton by Bill R. to Hi Joshua,<br /><br />Thanks for posting.&nbsp;<br /><br />If your MIDI ports are not being recognized when connecting your Vortex Wireless to your computer, this means the controller is not being properly recognized. Are you using Windows or Mac?<br /><br />Make sure you've connected your controller to your computer prior to opening the software and that you're connected directly to your computer's USB port. Try another USB port or cable if it's still not being recognized. Check out this helpful guide we've created below for further troubleshooting steps for class-compliant USB devices:<br /><br /><ul><li><a href="http://noterepeat.com/articles/pc-troubleshooting/95-troubleshooting-class-compliant-usb-computer-peripherals" rel="nofollow" target="_blank" title="Link http//noterepeatcom/articles/pc-troubleshooting/95-troubleshooting-class-compliant-usb-computer-peripherals">Troubleshooting Class Compliant USB Devices</a></li></ul><br />It does seem that web page is down, and I do apologize. I will make sure to let my web team know about this. In the meantime, I've uploaded the controller mapper from the website to my personal Google Drive account, which you can download below:<br /><br /><ul><li><a href="https://drive.google.com/open?id=1SH3VsVXgqoYA-Q9aFvfOyoor7orwNW3U" rel="nofollow" target="_blank" title="Link: https://drive.google.com/open?id=0B_9DPol5nC-lWExNeFV3MWt5MkU">Download Vortex Wireless Ableton Live Controller Map</a></li></ul>This link will expire in 48 hours. Once this mapping file is installed, you will see the Vortex Wireless show as a control surface within Ableton. That file will also contain setup instructions on how to configure the controller within Ableton.<br /><br />I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:35
    J D
    Changed reply in topic of how to get dm10 brain repaired...making hiss noise thinking one of the ports is shot by J D to Hello Howie,<br /><br />Thanks for posting!&nbsp;<br /><br />It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:<br /><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the&nbsp;<a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link null">Alesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">&nbsp;Support Page</a>. Select&nbsp;Warranty&nbsp;or&nbsp;Service Inquiry&nbsp;from the drop down menu.<br /><br /><i>or</i><br /><br />• For quicker support, call your nearest&nbsp;<a href="https://console.getsatisfaction.com/alesis/conversations/http//wwwalesiscom/supportSupport%22%3Ehttp://www.alesis.com/suppor" rel="nofollow" target="_blank" title="Link null">Support</a><a href="https://console.getsatisfaction.com/alesis/conversations/http//wwwalesiscom/supportSupport%22%3Ehttp://www.alesis.com/suppor" rel="nofollow" target="_blank">&nbsp;Office&nbsp;</a>or&nbsp;<a rel="nofollow" target="_blank" title="Link null">I</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">nternational</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">&nbsp;Distributor</a>.<br /><br /><i>Make sure to reference or link this thread to help out the support team.</i><br /><br /><br /><br />I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:31
    J D
    Changed reply in topic of Clicking noise and mains cut in and out. by J D to <p>Hello Noah,&nbsp;</p><p><br />Thanks for posting!&nbsp;</p><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the&nbsp;<a href=" http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link null">Alesis</a><a href=" http://www.alesis.com/support" rel="nofollow"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http//wwwalesiscom/supportSupport&quot;&gt;http://www.alesis.com/suppor" rel="nofollow" target="_blank" title="Link null">Support</a><a href="http//wwwalesiscom/supportSupport&quot;&gt;http://www.alesis.com/suppor" rel="nofollow"> Office </a>or <a rel="nofollow" target="_blank" title="Link: null">I</a><a href="http://www.alesis.com/support" rel="nofollow">nternational</a><a href="http://www.alesis.com/support" rel="nofollow"> Distributor</a>.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:31
    J D
    Changed reply in topic of Clicking noise and mains cut in and out. by J D to <p>Hello Noah,&nbsp;</p><p><br />Thanks for posting!&nbsp;</p><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the &lt;a herf&gt;<a rel="nofollow" target="_blank" title="Link: null">http://www.alesis.com/support“&gt;Alesis</a> Support Page. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a rel="nofollow" target="_blank" title="Link: null">Support" title="Link http//wwwalesiscom/supportSupport"&gt;http://www.alesis.com/support"&gt;Support</a> Office or <a rel="nofollow" target="_blank">International"&gt;http://www.alesis.com/support"&gt;International</a> Distributor.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:22
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link: http://www.alesis.com/support"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:20
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International"&gt;International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:20
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support"&gt;Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International"&gt;International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:12
    J D
    Changed reply in topic of Command Mesh Kit kick not responding by J D to Hello Uriel,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><br />You are definitely&nbsp;going to want to get in contact with our support team.&nbsp; They will be able to point you in the right direction for your defective kick pad.&nbsp;<br /><br /><p>Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">Alesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link: http://www.alesis.com/support"> Distributor</a>.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 10, 2018 19:57
    Matthew Barton, the poster:
    Reason: User-initiated delete from community
  • December 10, 2018 14:42
    Bill R.
    Converted comment into reply

    Dispute this change
  • December 07, 2018 10:58
    Donnie Canup
    Changed reply in topic of Surge Mesh Kit Kick Drum Issue by Donnie Canup to I fixed my Alesis Surge kick pedal. I bought my set used, but only a few months old, from a guy for pretty cheap. I felt like the kick drum was quiet despite all of the same adjustments you did...finally it just quit...which is probably why he was selling it. Ugh. I took it apart, re-soldered the original red and black wires to the piezo transducer disc...they are tiny and had broken. If your piezo transducer(drum trigger) is too broken you CAN order them on Amazon. Also, here is the link to the video I used to repair it: <a href="https://youtu.be/PEEBde_5_nQ" rel="nofollow">https://youtu.be/PEEBde_5_nQ</a> The author of the video is Brian Botkiller, made in 2013. I hope this helps..
  • December 06, 2018 23:15
    Ray Palagy
    Changed reply in topic of Strike Multipad HH input with Roland FD-8 hh pedal by Ray Palagy to I’ve tried various settings - bottom line is if I press all the way down on pedal my pad open sound should become a closed sound but it doesn’t..
next » « previous