Changes made in Alesis

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • October 31, 2018 19:27
    Bill R.
    Changed reply in topic of Where can I find a power supply for the QS6? by Bill R. to Hi Nick,<br /><br />Thanks<span> </span>for posting<span>. I'd like to help and point you in the right direction. &nbsp;Partinquiries are not handled here on the forum. &nbsp;For information on parts</span>, simply<span> contact our Parts Department. &nbsp;If you live in the US, you can </span>reach them<span> at 401-658-3131 ext. 1403. &nbsp;If you wish to reach the Parts </span>Department by<span> email, contact them at&nbsp;</span><a href="mailto:parts@inmusicbrands.com" rel="nofollow" target="_blank" title="Link mailtopartsinmusicbrandscom">parts@inmusicbrands.com</a><span>.&nbsp; I hope&nbsp;</span><span>this helps!&nbsp; &nbsp;</span>.
  • October 31, 2018 19:26
    Bill R.
    Reason: This is a great conversation that's separate from the main one.
    Dispute this change
  • October 31, 2018 16:54
    Bill R.
    Changed reply in topic of Intermittent drum MIDI issues... by Bill R. to Hello,&nbsp;<br /><br />Thanks for posting. Sorry you're having issues with your DM10 MKII Kit.&nbsp;<br /><br />About how long does it take before the module stops sending data? Have you tried using a MIDI monitor to see what information is being sent and received by the module?&nbsp;<br /><br />This program will let you know if and what MIDI information the controller is sending.&nbsp;<br /><br />**Before you run MIDI-OX connect the MIDI Controller and power on.&nbsp;<br /><br />1. Download and install <a href="http://www.midiox.com/" rel="nofollow">MIDI-OX</a>.&nbsp;<br />2. Run the MIDI OX application.&nbsp;<br />3. Select the Options menu and select MIDI Devices. Make sure to select MIDI inputs and MIDI Outputs for the MIDI controller, in this case, the USB Audio Device and click OK.&nbsp;<br />4. Select the View menu and select Input Monitor. The field type, Data1, contains the CC information. Test the functions of your controller in the monitor.&nbsp;<br /><br />MIDI Monitor - Mac OS X&nbsp;-&nbsp;<a href="http://www.snoize.com/MIDIMonitor/" rel="nofollow" target="_blank">http://www.snoize.com/MIDIMonitor/</a>&nbsp;<br /><br />What is it MIDI Monitor? MIDI Monitor is a free utility for Mac OS X which displays MIDI signals in a variety of formats. It can watch both incoming and outgoing MIDI streams and can filter them by message type and channel. Musicians will find it handy for tracking down confusing MIDI problems. Programmers can use it to test MIDI drivers and applications. MIDI Monitor is free to download and use.&nbsp;<br /><br />1. Download, and Install MIDI Monitor.&nbsp;<br />2. Open MIDI Monitor.&nbsp;<br />3. Click on the Sources tab to view MIDI devices. Confirm that your USB/MIDI device is listed.&nbsp;<br />4. Once you confirm your MIDI device is connected and listed. Play any key(s) on your keyboard/controller to confirm each button or key is sending data to your computer. If your device is working you will see a message with data like below. The device is not sending data you may have a hardware issue.&nbsp;<br /><br />Try this out and let me know how it goes!.
  • October 31, 2018 15:17
    American Infidel
    Changed description of Snare sounds muted and drops out, even the music I have on the input mutes when I hit the snare. No settings I have changed has fixed this. by American Infidel to Small pads muted and note drops out, even the music I have on the input mutes when I hit the snare or other pad. No settings I have changed has fixed this..
  • October 30, 2018 15:34
    Bill R.
    Changed reply in topic of Alesis Strike Pro missing open hi-hat notes by Bill R. to Hi Guy,<br /><br />Thanks for posting.&nbsp;<br /><br />Just to confirm, which firmware version are you using on your module (you will see this when powering the module on)? If you haven't updated to firmware version 1.4, I would highly recommend doing so, as the hi-hat performance was improved significantly in this update.&nbsp;<br /><br />If you have already applied this update and are still experiencing missed hits from the hi-hat, I would recommend going through the following guides below:<br /><br /><ul><li><a href="http://www.alesis.com/kb/article/2303#HiHatSetup" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/kb/article/2303HiHatSetup">Alesis Strike Pro Kit - Hi-Hat Hardware Setup and Trigger Optimization</a></li><li><a href="https://www.alesis.com/kb/article/2303" rel="nofollow" target="_blank" title="Link https//wwwalesiscom/kb/article/2303">Alesis Strike Pro Kit - Optimizing Trigger Response</a><br /><br /></li></ul>I hope this helps! Let me know if you have any additional questions..
  • October 29, 2018 03:18
    Advik Nigam, the poster:
    Reason: User-initiated delete from community
  • October 25, 2018 17:39
    Bill R. Dispute this change
  • October 25, 2018 12:49
    Bill R. Dispute this change
  • October 24, 2018 15:06
    j v
    Changed reply in topic of Alesis Strike Pro no sound by j v to Did you check the little volume knob next to the headphone jack?.
  • October 24, 2018 14:21
    Bill R.
    Changed title of The problem with kick pad, does not determine the correct double pedal by ЖИЗНЬ ШМУЛЬКИ to Is the Crimson Mesh kick pad compatible with a Roland KD9-10?.
    Dispute this change
  • October 24, 2018 13:37
    Bill R. Dispute this change
  • October 23, 2018 18:42
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to This plate is about 1/16 thin aluminum from an electrical box wiring cover. Don’t use that yet in case I find the Aluminum is what f’d things up for me, I hardly get any triggering any more.<br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1758346/RackMultipart20181023-107057-48wta8-C42A8A32-9EDB-4355-AD8E-9CCCD5DD4326_inline.jpeg?1540320134" />.
  • October 23, 2018 18:40
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to Thanks for that!<br /><br />I am under warranty (in Canada) and within 24 hours of sending my claim with photos, my serial # and a scan of my receipt from the store they replied and are sending a replacement. Tracking number to follow, I’ll see in a few weeks when I get it but so far they have been very responsive on the Canadian side. The service rep wrote in French to me, he seems to be local near Montreal where I live.<br /><br />So I’ll do the « wire tuck » trick to the new one when I receive it. Still I’d like to try and repair the broken one so I know how should it happen to another Tom or something down the line.<br /><br />I have little to no sound from the snare any more, is it possible my wire is cut or the connection to the piezo is unplugged? My plate setup is pretty clean I think and I shaved the foam pads 1/16” to match the extra thickness.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1758345/RackMultipart20181023-123725-1210ttj-42F23F57-4F93-454A-BA80-58BC77DE8854_inline.jpeg?1540319983" />.
  • October 23, 2018 18:40
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to Thanks for that!<br /><br /> I am under warranty (in Canada) and within 24 hours of sending my claim with photos, my serial # and a scan of my receipt from the store they replied and are sending a replacement. Tracking number to follow, I’ll see in a few weeks when I get it but so far they have been very responsive on the Canadian side. The service rep wrote in French to me, he seems to be local near Montreal where I live.<br /><br /> So I’ll do the « wire tuck » trick to the new one when I receive it. Still I’d like to try and repair the broken one so I know how should it happen to another Tom or something down the line.<br /><br /> I have little to no sound from the snare any more, is it possible my wife is cut or the connection to the piezo is unplugged? My plate setup is pretty clean I think and I shaved the foam pads 1/16” to match the extra thickness.<br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1758345/RackMultipart20181023-123725-1210ttj-42F23F57-4F93-454A-BA80-58BC77DE8854_inline.jpeg?1540319983" />.
  • October 23, 2018 15:36
    Bill R.
    Changed title of VORTEX 2 Sound change by Greg Haybittle to How to send program change messages with Vortex Wireless 2.
    Dispute this change
  • October 23, 2018 11:48
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to Hey thanks for the reply.<br /> <br /><br />Im glad it’s not just me, the response is definitely gone. I’m gonna shave down the foams so they just graze the mesh head and see if that helps. <br /> <br /><br />Im making a claim with Alesis directly AND through the store I purchased the kit from, with my receipt and they had recorded my serial number and everything in advance for that purpose. I should have resolution at some point but in the mean time I’m probably gonna take a different tack.<br /> <br /><br />In case it’s me who just hit too hard I’m going to look for a suitable snare shell and use a different triggering system for it. When that Alesis snare gets sorted out I’ll throw it on the left side for a 2nd snare, or add it as another floor Tom on the right.<br /> <br /><br />Don’t you just love how in these technical problems we somewho find ways to grow our kit instead..
  • October 23, 2018 11:47
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to Hey thanks for the reply. <br /><br /> Im glad it’s not just me, the response is definitely gone. I’m gonna shave down the foams so they just graze the mesh head and see if that helps. <br /><br /> Im making a claim with Alesis directly AND through the store I purchased the kit from, with my receipt and they had recorded my serial number and everything in advance for that purpose. I should have resolution at some point but in the mean time I’m probably gonna take a different tack. <br /><br /> In case it’s me who just hit too hard I’m going to look for a suitable snare shell and use a different triggering system for it. When that Alesis snare gets sorted out I’ll throw it on the leafy side for a 2nd snare, or add it as another floor Tom on the right. <br /><br /> Don’t you just love how in these technical problems we somewho find ways to grow our kit instead..
  • October 23, 2018 02:59
    Pascal
    Changed reply in topic of Hi Hat Bow Mutes Edge in Firmware 1.4 by Pascal to I noticed it immediately when upgrading to 1.4 after playing 1.3 for 6 months. I find the hi-hat in general triggers much better but the subtlest bow hit even a ghost rebound muting the edge ring while fully open is driving me crazy..
  • October 23, 2018 02:18
    Pascal
    Changed reply in topic of Strike Pro Snare // Broken by Pascal to I figured the plate should be thin so it doesn’t change the height of the foam pads too much but I see in your case that didn’t seem to matter. <br /><br /> For my plate v1.0 I used a thin piece of aluminum. Something isn’t right thought, the snare doesn’t trigger correctly at all, it’s totally muted; as if I were leaning into the mesh head with one hand to muffle it while striking it. <br /><br /> First I thought my pads ended up too high, I can feel them through the mesh head where on the floor Tom i don’t feel them. But I’m wonderjng if my aluminum piece is also a little bendy and it’s absorbing the impacts. \U0001F914 <br /><br /> <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1758206/RackMultipart20181023-22065-osfhqe-CDDB32CF-CEEB-44BE-A4A3-9998984FC6DA_inline.jpeg?1540260864" />.
  • October 22, 2018 18:18
    Bill R. Dispute this change
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