Changes made in Alesis

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • December 26, 2018 18:53
    Bill R. Dispute this change
  • December 26, 2018 16:07
    Bill R.
    Changed reply in topic of How to Setup my Vortex Wireless as a Control Surface in Ableton by Bill R. to Hi Joshua,<br /><br />Thanks for posting.&nbsp;<br /><br />If your MIDI ports are not being recognized when connecting your Vortex Wireless to your computer, this means the controller is not being properly recognized. Are you using Windows or Mac?<br /><br />Make sure you've connected your controller to your computer prior to opening the software and that you're connected directly to your computer's USB port. Try another USB port or cable if it's still not being recognized. Check out this helpful guide we've created below for further troubleshooting steps for class-compliant USB devices:<br /><br /><ul><li><a href="http://noterepeat.com/articles/pc-troubleshooting/95-troubleshooting-class-compliant-usb-computer-peripherals" rel="nofollow" target="_blank" title="Link http//noterepeatcom/articles/pc-troubleshooting/95-troubleshooting-class-compliant-usb-computer-peripherals">Troubleshooting Class Compliant USB Devices</a></li></ul><br />It does seem that web page is down, and I do apologize. I will make sure to let my web team know about this. In the meantime, I've uploaded the controller mapper from the website to my personal Google Drive account, which you can download below:<br /><br /><ul><li><a href="https://drive.google.com/open?id=1SH3VsVXgqoYA-Q9aFvfOyoor7orwNW3U" rel="nofollow" target="_blank" title="Link: https://drive.google.com/open?id=0B_9DPol5nC-lWExNeFV3MWt5MkU">Download Vortex Wireless Ableton Live Controller Map</a></li></ul>This link will expire in 48 hours. Once this mapping file is installed, you will see the Vortex Wireless show as a control surface within Ableton. That file will also contain setup instructions on how to configure the controller within Ableton.<br /><br />I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:35
    J D
    Changed reply in topic of how to get dm10 brain repaired...making hiss noise thinking one of the ports is shot by J D to Hello Howie,<br /><br />Thanks for posting!&nbsp;<br /><br />It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:<br /><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the&nbsp;<a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link null">Alesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">&nbsp;Support Page</a>. Select&nbsp;Warranty&nbsp;or&nbsp;Service Inquiry&nbsp;from the drop down menu.<br /><br /><i>or</i><br /><br />• For quicker support, call your nearest&nbsp;<a href="https://console.getsatisfaction.com/alesis/conversations/http//wwwalesiscom/supportSupport%22%3Ehttp://www.alesis.com/suppor" rel="nofollow" target="_blank" title="Link null">Support</a><a href="https://console.getsatisfaction.com/alesis/conversations/http//wwwalesiscom/supportSupport%22%3Ehttp://www.alesis.com/suppor" rel="nofollow" target="_blank">&nbsp;Office&nbsp;</a>or&nbsp;<a rel="nofollow" target="_blank" title="Link null">I</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">nternational</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank">&nbsp;Distributor</a>.<br /><br /><i>Make sure to reference or link this thread to help out the support team.</i><br /><br /><br /><br />I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:31
    J D
    Changed reply in topic of Clicking noise and mains cut in and out. by J D to <p>Hello Noah,&nbsp;</p><p><br />Thanks for posting!&nbsp;</p><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the&nbsp;<a href=" http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link null">Alesis</a><a href=" http://www.alesis.com/support" rel="nofollow"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http//wwwalesiscom/supportSupport&quot;&gt;http://www.alesis.com/suppor" rel="nofollow" target="_blank" title="Link null">Support</a><a href="http//wwwalesiscom/supportSupport&quot;&gt;http://www.alesis.com/suppor" rel="nofollow"> Office </a>or <a rel="nofollow" target="_blank" title="Link: null">I</a><a href="http://www.alesis.com/support" rel="nofollow">nternational</a><a href="http://www.alesis.com/support" rel="nofollow"> Distributor</a>.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:31
    J D
    Changed reply in topic of Clicking noise and mains cut in and out. by J D to <p>Hello Noah,&nbsp;</p><p><br />Thanks for posting!&nbsp;</p><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the &lt;a herf&gt;<a rel="nofollow" target="_blank" title="Link: null">http://www.alesis.com/support“&gt;Alesis</a> Support Page. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a rel="nofollow" target="_blank" title="Link: null">Support" title="Link http//wwwalesiscom/supportSupport"&gt;http://www.alesis.com/support"&gt;Support</a> Office or <a rel="nofollow" target="_blank">International"&gt;http://www.alesis.com/support"&gt;International</a> Distributor.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:22
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link: http://www.alesis.com/support"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:20
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International"&gt;International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:20
    J D
    Changed reply in topic of dm6 having to hit the kick really hard to make it work by J D to Hello Peter,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><p>It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank">A</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">lesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support"&gt;Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International"&gt;International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Distributor</a></p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 19, 2018 21:12
    J D
    Changed reply in topic of Command Mesh Kit kick not responding by J D to Hello Uriel,&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><br />You are definitely&nbsp;going to want to get in contact with our support team.&nbsp; They will be able to point you in the right direction for your defective kick pad.&nbsp;<br /><br /><p>Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:</p><p><br />• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/supportAlesis">Alesis</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank"> Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu.</p><p><br /><i>or</i></p><p><br />• For quicker support, call your nearest <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">Support</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support"> Office</a> or <a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/support">International</a><a href="http://www.alesis.com/support" rel="nofollow" target="_blank" title="Link: http://www.alesis.com/support"> Distributor</a>.</p><p><br /><i>Make sure to reference or link this thread to help out the support team.</i></p><p><br /></p>I hope this helps! Let me know if you have any additional questions..
  • December 10, 2018 19:57
    Matthew Barton, the poster:
    Reason: User-initiated delete from community
  • December 10, 2018 14:42
    Bill R.
    Converted comment into reply

    Dispute this change
  • December 07, 2018 10:58
    Donnie Canup
    Changed reply in topic of Surge Mesh Kit Kick Drum Issue by Donnie Canup to I fixed my Alesis Surge kick pedal. I bought my set used, but only a few months old, from a guy for pretty cheap. I felt like the kick drum was quiet despite all of the same adjustments you did...finally it just quit...which is probably why he was selling it. Ugh. I took it apart, re-soldered the original red and black wires to the piezo transducer disc...they are tiny and had broken. If your piezo transducer(drum trigger) is too broken you CAN order them on Amazon. Also, here is the link to the video I used to repair it: <a href="https://youtu.be/PEEBde_5_nQ" rel="nofollow">https://youtu.be/PEEBde_5_nQ</a> The author of the video is Brian Botkiller, made in 2013. I hope this helps..
  • December 06, 2018 23:15
    Ray Palagy
    Changed reply in topic of Strike Multipad HH input with Roland FD-8 hh pedal by Ray Palagy to I’ve tried various settings - bottom line is if I press all the way down on pedal my pad open sound should become a closed sound but it doesn’t..
  • December 03, 2018 18:54
    Bill R. Dispute this change
  • December 03, 2018 13:48
    Bill R.
    Changed title of Dose Alesis strike multipad have the quantize function like Roland SPD-30? by JEAJUNG LIM to Does the Strike Multipad have the quantize function like Roland SPD-30?.
    Dispute this change
  • December 03, 2018 13:34
    Bill R.
    Converted comment into reply

    Dispute this change
  • November 26, 2018 16:33
    Bill R.
    Reason: Legal matters are not discussed here on the forums. Please expect a call from a Technical Support agent shortly - Thanks!
    Dispute this change
  • November 24, 2018 22:09
    Chris Scroop, the poster:
    Reason: removed by the poster
  • November 24, 2018 20:28
    santosh
    Changed description of I’m santosh gupta from india and my Youtube channel name (Rhythm House) so plz send me alasis strike multipad for demo and review for india in hindi. Thank you by santosh to I’m santosh gupta from india and my Youtube channel name (Rhythm House) so plz send me alasis strike multipad for demo and review for india in hindi. Thank you My channel link. <a href="https://www.youtube.com/channel/UCCwnVx7Dusa8uCsHX4OyMyg" rel="nofollow">https://www.youtube.com/channel/UCCwn...</a>.
  • November 20, 2018 23:10
    Bill R.
    Changed reply in topic of Can you use the dm lite with Garageband by Bill R. to Hello,<br /><br />Thanks for posting.&nbsp;<br /><br />Unfortunately, your DM Lite is is not officially supported to work with an iPad connection. The DM Lite needs the power from a computer USB port to connect properly. A camera kit connection isn't officially supported with this setup neither.&nbsp;<br /><br />You can use the GarageBand App in our Alesis DM DOCK&nbsp;<a href="http://www.alesis.com/dm-dock" rel="nofollow" target="_blank">http://www.alesis.com/dm-dock</a>&nbsp;or the iO Dock II&nbsp;<a href="http://www.alesis.com/io-dock-ii" rel="nofollow" target="_blank" title="Link http//wwwalesiscom/io-dock-ii">http://www.alesis.com/io-dock-ii</a>..
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