Changes made in Alesis

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • June 29, 2019 04:30
    Jordan Johnson
    Changed description of Kit has been great for over a year.. But today I am barely getting volume out of my headphones or powered monitor. I've checked all connections. Headphones work fine elsewhere. Every volume adjustment is at max but I can't hear what I'm doing over the sound of hitting the pads. Any help is appreciated. by Jordan Johnson to Kit has been great for over a year.. But today I am barely getting sound out of my headphones and no sound out of my powered monitor. I've checked all connections. Headphones work fine elsewhere. Every volume adjustment is at max but I can't hear what I'm doing over the sound of hitting the pads. Any help is appreciated. Update : I have double and triple checked all connections. Factory reset module. Still no changes. Module is updated to 1.4.
  • June 27, 2019 16:48
    Criss
    Changed reply in topic of Alesis Nitro Mesh Hi Hat Behaviour by Criss to Hello, Dan<br /><br />Thanks for posting!&nbsp;<br /><br />If you press the HH pedal with your heel and immediately release it to get a "Splash" sound, you will hear the spring underneath the pedalboard spring back up. In our experience, this is not any louder than the pads when they are being played with sticks :) If you feel like the HH pedal is louder than the one in the store near you, there may be something loose in the pedal causing it to be a bit louder than usual.<br /><br />If this is the case, please contact our UK support team. You may need a part replacement.&nbsp;<br /><br /><p><b>INMUSIC BRANDSEUROPE</b></p><p><b>Unit 3, Nexus Park</b></p><p><b>Lysons Avenue</b></p><p><b>Ash Vale</b></p><p><b>Hampshire GU12 5QE</b></p><p><b>United Kingdom</b></p><p><b>Tel: +44 (0) 1252896040</b></p><p><b><a href="mailto:eusupport@numark.com" rel="nofollow" target="_blank" title="Link mailtoeusupportnumarkcom">eusupport@numark.com</a></b></p><p>If you do not receive a response within 72 hours, please let me know via this thread :)</p><p>Thank you for your patience!&nbsp;&nbsp;<br /></p>.
  • June 26, 2019 19:50
    Criss
    Changed reply in topic of Alesis Nitro Mesh Hi Hat Behaviour by Criss to Hello, Tom&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><br />If you press the HH pedal with your heel and immediately release it to get a "Splash" sound, you will hear the spring underneath the pedalboard spring back up. In our experience, this is not any louder than the pads when they are being played with sticks :) If you feel like the HH pedal is louder than the one in the store near you, there may be something loose in the pedal causing it to be a bit louder than usual.<br /><br />If this is the case, please contact our UK support team. You may need a part replacement.&nbsp;<br /><br /><p><b>INMUSIC BRANDSEUROPE</b></p><p><b>Unit 3, Nexus Park</b></p><p><b>Lysons Avenue</b></p><p><b>Ash Vale</b></p><p><b>Hampshire GU12 5QE</b></p><p><b>United Kingdom</b></p><p><b>Tel: +44 (0) 1252896040</b></p><p><b><a href="mailto:eusupport@numark.com" rel="nofollow" target="_blank" title="Link mailtoeusupportnumarkcom">eusupport@numark.com</a></b></p><p>If you do not receive a response within 72 hours, please let me know via this thread :)</p><p>Thank you for your patience!&nbsp;&nbsp;<br /></p>.
  • June 26, 2019 19:49
    Criss
    Changed reply in topic of Alesis Nitro Mesh Hi Hat Behaviour by Criss to Hello, Tom&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><br />If you press the HH pedal with your heel and immediately release it to get a "Splash" sound, you will hear the spring underneath the pedalboard spring back up. In our experience, this is not any louder than the pads when they are being played with sticks :) If you feel like the HH pedal is louder than the one in the store near you, there may be something loose in the pedal causing it to be a bit louder than usual.<br /><br />If this is the case, please contact our UK support team. You may need a part replacement.&nbsp;<br /><br /><p><b>INMUSIC BRANDSEUROPE</b></p><p><b>Unit 3, Nexus Park</b></p><p><b>Lysons Avenue</b></p><p><b>Ash Vale</b></p><p><b>Hampshire GU12 5QE</b></p><p><b>United Kingdom</b></p><p><b>Tel: +44 (0) 1252896040</b></p><p><b><a href="mailto:eusupport@numark.com" rel="nofollow" target="_blank" title="Link mailtoeusupportnumarkcom">eusupport@numark.com</a></b></p><p>If they do not response within 72 hours, please let me know via this thread :)</p><p>Thank you for your patience!&nbsp;&nbsp;<br /></p>.
  • June 26, 2019 17:27
    Criss
    Changed reply in topic of Alesis M1 Active mk2 by Criss to Hello, Everyone<br /><br />Thanks for posting!&nbsp;<br /><br />This part is discontinued given the age of this product.&nbsp;<br /><br />Here is a link to our licensed dealers, we have newer models to offer :)<br /><br /><ul><li><a href="https://www.alesis.com/dealers" rel="nofollow" target="_blank" title="Link: https://www.alesis.com/dealers">Alesis Dealers</a></li></ul>Hope this helps!.
  • June 25, 2019 12:46
    Criss
    Changed reply in topic of Cannot hear AUX input through Surge Mesh module by Criss to Hello, John<br /><br />I would recommend using a different source of audio for testing purposes, I'm sure a friend or family member can let you borrow one. If that does not work, try a new AUX cable so we can rule that out. If that still does not work this would point to a hardware issue, if you are within warranty you will want to contact our support team to see how to move forward.&nbsp;<br /><br /><p>Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction!</p><p>Here is the contact information for our support team:<br /><br />The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (not including holidays or weekends) and can be reached at<b>&nbsp;401-658-3131</b>.&nbsp;<br /><br />If you'd like, you may also contact us by submitting a support request:</p><ul type="disc"> <li><u><a href="https://console.getsatisfaction.com/alesis/conversations/www.alesis.com/support." rel="nofollow" target="_blank" title="Link wwwalesiscom/support ">&nbsp;Alesis Customer Support</a></u></li></ul>Hope this helps!.
  • June 24, 2019 16:46
    Criss
    Changed reply in topic of Alessis sample pad pro buttons not responding by Criss to Hello, Kevin&nbsp;<br /><br />Sorry to hear that, it sounds like the SamplePad pro needs to be serviced since this points to a hardware issue, luckily this is a repairable product!&nbsp; Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction!<br /><br />If you are outside of warranty, here is a list of recommended repair centers:&nbsp;<br /><ul><li><a href="https://www.servicelit.com/documents/Recommended_Service_Centers.pdf" rel="nofollow" target="_blank" title="Link https//wwwservicelitcom/documents/Recommended_Service_Centerspdf">Service Centers</a></li></ul><p>If you recently purchased your SamplePad Pro, here is the contact information for our support team:<br /><br />The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (not including holidays or weekends) and can be reached at<b>&nbsp;401-658-3131</b>.&nbsp;<br /><br />If you'd like, you may also contact us by submitting a support request:</p><ul type="disc"> <li><u><a href="https://console.getsatisfaction.com/alesis/conversations/www.alesis.com/support." rel="nofollow" target="_blank" title="Link wwwalesiscom/support ">&nbsp;Alesis Customer Support</a></u></li></ul>Hope this helps!.
  • June 21, 2019 21:01
    Jose Cruz Sanchez
    Changed description of I NEED TO KNOW IF I can set it up with the sound of timbales? by Jose Cruz Sanchez to I NEED TO KNOW IF I can set it up with the sound of timbales? And if I can how?.
  • June 21, 2019 12:40
    Criss
    Changed reply in topic of Resurrect my sr18 by Criss to Hello, Paulus<br /><br />This product does not have an internal switching power supply meaning you would have to get a different power adapter if you are in a different region.&nbsp;<br /><br /><br />Here are the specs for the correct power supply:<br /><br />TF41076201UL&nbsp; - Power Adapter - 12VDC 500mA In Stock<br /><p>I would recommend reaching out to our UK team for any part availability. We cannot sell parts from our US department to your location, here is their contact information:</p><p><b>INMUSIC BRANDSEUROPE</b></p><p><b>Unit 3, Nexus Park</b></p><p><b>Lysons Avenue</b></p><p><b>Ash Vale</b></p><p><b>Hampshire GU12 5QE</b></p><p><b>United Kingdom</b></p><p><b>Tel: +44 (0) 1252896040</b></p><p><b><a href="mailto:eusupport@numark.com" rel="nofollow" target="_blank" title="Link mailtoeusupportnumarkcom">eusupport@numark.com</a></b><br /><br /></p><u>Do not continue to use that power supply</u>, it can damage the unit. Hope this helps!.
  • June 20, 2019 18:53
    Criss
    Changed reply in topic of Resurrect my sr18 by Criss to Hello, Paulus<br /><br />This product does not have an internal switching power supply meaning you would have to get a different power adapter if you are in a different region.&nbsp;<br /><br /><br />Here are the specs for the correct power supply:<br /><br />TF41076201UL&nbsp; - Power Adapter - 12VDC 500mA In Stock<br /><p>I would recommend reaching out to our UK team for anypart availability. We cannot sell parts from our US department to yourlocation, here is their contact information:</p><p><b>INMUSIC BRANDSEUROPE</b></p><p><b>Unit 3, Nexus Park</b></p><p><b>Lysons Avenue</b></p><p><b>Ash Vale</b></p><p><b>Hampshire GU12 5QE</b></p><p><b>United Kingdom</b></p><p><b>Tel: +44 (0) 1252896040</b></p><p><b><a href="mailto:eusupport@numark.com" rel="nofollow" target="_blank" title="Link mailtoeusupportnumarkcom">eusupport@numark.com</a></b><br /><br /></p><u>Do not continue to use that power supply</u>, it can damage the unit. Hope this helps!&nbsp;.
  • June 19, 2019 19:25
    Criss
    Changed reply in topic of Need a tighter "chic" sound from my Strike Pro Kit Hi-Hat by Criss to Hello, John<br /><br />Thanks for posting!<br /><br />Of course! Go to your&nbsp;<b>Trigger</b> settings, then use the scroll knob to hover over to your&nbsp;<b>Hi-Hat Bow or Edge</b> trigger. There you will have the option to into your&nbsp;<b>Pedal</b> option, select the button underneath this option and you will see the&nbsp;<b>Chick</b> parameter for your Hi-Hat :) Adjust to your preferred setting and you should be all set!<br /><br />Make sure you are on the latest 1.4 Firmware Update.<br /><br />Hope this helps!&nbsp;<br /><b><br />&nbsp;</b>.
  • June 18, 2019 13:55
    Criss Dispute this change
  • June 18, 2019 13:21
    Criss
    Changed title of module/media player interface by John Sullivan to Cannot hear AUX input through Surge Mesh module.
    Dispute this change
  • June 17, 2019 15:34
    Criss
    Changed reply in topic of DRP100 These are the best drumming specific headphones on the market. by Criss to Hello, Randy<br /><br />Thanks for posting!&nbsp;<br /><br />We appreciate your feedback, good to hear you are getting some good use from your pair of DRP100's, I really enjoy my pair as well!<br /><br />Thank you for sharing with us.<br /><br />Please reply if you have any other questions or concerns :).
  • June 17, 2019 15:03
    Criss
    Reason: Hello, Mark<br /><br />Thanks for posting! We apologize for the delayed reply.&nbsp;<br /><br />Most drum pads with a 1/4 TRS input will work with the Strike Multipad, same with the Cymbal pads. In regards to the Hi-Hat controller, if it's a non-latching
  • June 17, 2019 15:02
    Criss, the poster:
    Reason: removed by the poster
  • June 17, 2019 14:59
    Criss Dispute this change
  • June 17, 2019 14:43
    Criss Dispute this change
  • June 17, 2019 13:58
    Criss
    Changed reply in topic of Strike Multipad lighting features, controlling external LED’s by Criss to Hello, Christopher&nbsp;<br /><br />Thanks for posting!&nbsp;<br /><br />There is no DMX control available for the Strike Multipad at this time. The light behavior will solely depend on the internal parameters, so it will not receive or send lighting control messages. Though that is not a bad idea :) I would be happy to submit this as a feature request to our team.&nbsp;<br /><br />Hope this helps!&nbsp;.
  • June 17, 2019 13:35
    Criss
    Converted comment into reply

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