I’m Sad and annoyed

5 day old floor tom quits

Well I have a 12" floor tom quit after only five day of light use! A brand new MKII Pro Kit. In fact I don't even have a bass pedal yet, so I really haven't been able to "get into it".
We shall see how well the warranty service works...
1 person has
this problem
  • Hi Ellis,

    Sorry you're having issues with your DM10 MKII Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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