Alesis Command Snare Sound

So I bought my first electric drumset it's an Alesis Command drumset, I bought it used from Guitar Center. Whenever I hit the snare, it's so quiet, but when I hit the rim, it's louder than the snare. When I hit the rim, it doesn't sound like a rim shot; it sounds more like a head snare. I've done a factory reset and also done the kit menu settings where you can modify. None of those worked. The snare is still too quiet. Any suggestions?
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