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alesis Crimson II - hi-hat 'half open' and 'splash' not working

picked up an Alesis Crimson II over the weekend and sorting out through preliminary issues - this one being the hi-hat.

On the Alesis site it says it is 'continuous' with 'open / half open / closed hi-hat sounds'. also with 'chick' and 'splash' sounds

I cannot get ANY 'half open' sound and I can only pick up the 'splash' maybe 20% of the time.

Any suggestions?

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