Alesis Crimson II Ride Bell Hard to Trigger, Even at Lowest Threshold and Highest Sensitivity

The subject says it all, I have to hit the bell of the ride with a lot of force to trigger the bell sound, even with the trigger set to the lowest threshold and highest sensitivity. This is on a brand new Alesis Crimson II kit.

Please advise whether it can be improved. Thanks.
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  • Yes poor design I guess the trigger is placed around the bell
    But the rubber around the bell is to thick. I use the bell
    A lot in my playing this is a real disappointment
    I will never buy a Alesis kit again plus my
    Module is buggy
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  • Hey udog,

    Thanks for posting!

    If you have adjusted the sensitivity for your Ride. I would recommend going through the trigger optimization guide one more time to verify the settings are proper:

    Alesis Crimson Mesh Kit - Adjusting Trigger Settings for Optimal Performance

    If you are unable to resolve your issue after this guide, It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    I hope this helps! Let me know if you have any additional questions.
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  • FYI the same problem is on my Crimson II 3-zone cymbal. It takes a lot of force and I have to hit the bell right up next to the wing nut. Even halfway down the bell it only ever triggers the bow. I'm not the world's best drummer but I've never had problems switching back and forth between bell and bow before.
    I've also tried every setting mentioned in all the posts I've read and gone through the trigger optimization guide. Still the same.
    Today I was able to check in store where they have finally set up a new Crimson II on the showroom floor. Same on their cymbal.
    I walked over to a Roland kit and tried one of their cymbals and the difference is like chalk and cheese. I love everything else about my Alesis kit but the ride cymbal compared to the Roland is, I'm sorry, absolute rubbish. Unless myself, the 2 other people on this topic and the store I bought my kit are the only "unlucky" ones, it sounds like this is simply a poor design.
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  • Mine seem ok triggering the "Bell" however.. on the cymbal the edge triggers the edge the bow triggers the bell and the bell triggers the bow. Wtf
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