alesis dm10 studio no sound and calbration failed msg on start up

i just bought this alesis dm10 studio brand new off amazon i have updated it reset back to factory and updated again to see if that helps but i get a calibration fail error on start up it quit if i unplug the crash 1 but i can't get any sound through my head set using a head set with a adapter so it fits the 1/4inch jack i have tried it in the headphone jack the main out aux out both volume controls are all the way up ..
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  • Hello Allen,

    Thanks for the post. I'd like to help! Out of the box, the DM10 module is write-protected, so you will be unable to save any changes you make to the Kits, Instruments, Sequences, etc. To deactivate this and retry your calibration, try out the steps below"

    To turn write protection off:
    1. Press UTILITY.
    2. Press SYS (F4).
    3. Press O/S (F3).
    4. Press MEM (F4).
    5. Press VALUE DOWN or move the VALUE DIAL counterclockwise
    until the "WriteProt" field says "OFF."
    6. Press DRUM KIT to return to the main page.

    Then...

    To calibrate the hi-hat pedal:
    1. Connect the hi-hat pedal to the module but do not press it down.
    2. On the module, press EXT TRIG.
    3. You will see a page with items including "Sensitvty" and "Function."
    Use the CURSOR UP / DOWN buttons to highlight the "Input" field at
    the top of the screen then use the VALUE UP / DOWN buttons to
    select "HiHat."
    4. Press CAL (F4).
    5. With the hi-hat pedal completely raised ("open"), press CAL OPEN
    (F1 or F2) and wait for a message saying the process is complete.
    6. With the hi-hat pedal completely pressed ("closed"), press CAL
    CLSED (F3 or F4) and wait for a message saying the process is complete.
    7. Press EXIT to exit the calibration page (or press DRUM KIT to return to the main screen).

    All of this information can be found in your User Manual.
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  • What does that have to do with the sound also the calibration fail message doesn't come up if I unplug the crash 1 .. also I did all that stuff you mentioned before I tried to play it
    • Does the headset sound OK plugged into another device, as its DM10 volume control should be set less than midway.

      Check if the small circles on the module display are flashing when you hit the pads or cymbals.

      Also try increasing the Crash 1 trigger threshold setting to remove the calibration error.
    • The circles flash.. I tried the volume all the way half way and less then half the headset is a 1/8 headset using a 1/4 adapter to fit the module it works fine when I use it without the adapter but I don't have anything else to try it on with the 1/4 adapter
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  • Mine has the write protect off, but when I try to calibrate the HH it says "open...failed" and "closed...failed." The demo song plays fine but the indicator circles don't light up on any of them. This unit was working fine before and nothing is visably damaged. Under "O/S" it's blank. What's wrong?
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