Alesis DM6 hi-hat issue.

I bought a DM6 about two weeks ago. The hi-hat does not register any hits. I have downloaded and installed the V06 firmware(latest on website). I have tried to reset to factory settings. I can plug it the crash cable to the hi-hat pad and I get crash sounds. I can plug i the hi-hat cable to any other pad and get no sounds. There are no signs of wear and tear on the cable or pad. I think the issue is either the controller or the cable. Is there something else I can try?
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