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Alesis DM6 Stops sending MIDI info

Using Alesis DM6 in ableton into AD2 as a midi device, the kit stops sending MIDI info after around 30 seconds into the DAW but sometimes is still picking up hits on the unit itself. If i switch it on and off again it works for a random amount of time and then suddenly stops sending info. If i use the '--N' setting it gives the same results. HELP!?
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  • Hi Andrew,

    Thanks for posting. 

    It sounds like this maybe a potential hardware-issue, but I would like you to perform this test below to confirm the module is sending and receiving MIDI data properly. Please follow these steps below:

    Windows Important: Please close all other Audio/MIDI software before running this test. Other software may interrupt or conflict with the results of the test.

    1. Download and install MIDI-Ox from the link below:

      MIDI-Ox 7.0.2 7.0.2 (Use the download link for MIDI-Ox 7.0.2)

    2. Run the midioxse.exe file to install the software. Follow the on-screen instructions. 

    3. Open MIDI-Ox. 

      Screen Shot 06 03 16 at 0353 PM

    4. In the window that appears, select Options > MIDI Devices

      Screen Shot 06 03 16 at 0355 PM

    5. In the MIDI Devices window, click on the ports for your keyboard or MIDI device in the MIDI Inputs and MIDI Outputs sections. Make sure that other device remain unchecked so that you are only viewing the response from the device in question. Click OK once selected to close the window.

      USB MIDIports

    6. To test the keyboard or MIDI device, simply press keys on the board or send MIDI data through the interface. If connected and communicating properly, the incoming MIDI data will be displayed in the window:

      USB MIDIox
    Mac OS X Important: Please close all other Audio/MIDI software before running this test. Other software may interrupt or conflict with the results of the test.

    1. Download and install MIDI Monitor from the link below:

      Snoize - MIDI Monitor

    2. Double-click on the .zip file that downloads and run the MIDI Monitor software inside.

    3. Click on the arrow next to Sources and check off the boxes next to MIDI Sources and the ports for your keyboard or MIDI device. You may want to make sure that other devices are unchecked to ensure that you are only viewing the response from the device in question.

      USB MIDISource

    4. To test the keyboard or MIDI device, simply press keys on the board or send MIDI data through the interface. If connected and communicating properly, the incoming MIDI data will be displayed in the window:

      USB MIDIResponse

     

    What does this mean?If data is displayed in the MIDI monitor: This is usually a good sign. This means that the device in question is communicating with the computer in some way. If the device is still not communicating with your software (i.e. a MIDI keyboard will not trigger a virtual instrument or respond in your DAW) this will likely indicate that software settings have become mis-configured or were never set up properly. In this case, you will find setup guides for a variety of products and software on this site. Search by brand and product at the top of this page to see if there are any guides available here. If you do not see one available, check with the software developer to find available setup guides or tutorials. 



    If only some data is displayed in the MIDI monitor: A common use for the MIDI monitor is to determine if certain parameters on a MIDI keyboard are responding correctly. This may be because only some of the keys, knobs or other parameters are not communicating with the software, or because they are communicating incorrectly (i.e. sending the wrong notes or CC data). For example, if some of the keys work in the software and others don't, it may be a good idea to test if they respond with the MIDI monitor. If not, this could indicate a problem with the hardware.

    If the keys or parameters are not responding in the MIDI Monitor, or are responding differently than expected (i.e. different MIDI channel, wrong note or CC data) refer to the User Manual for the product and contact Technical Support for further assistance.



    If no data is displayed in the MIDI monitor or the device is not available as an input source: This could mean that the device is not communicating properly. Make sure to try the following:

    • Try a different USB cable and/or USB port on the computer.
    • Refer to our Troubleshooting Class-Compliant Devices guide to ensure the keyboard or device is being recognized correctly by your computer.
    • Go through the instructions again to ensure that the MIDI monitor has been set up properly and the correct inputs are selected.
    • Select all available input ports for your device in the MIDI Inputs or Sources section. Some keyboards may have several ports that are made available in the input section which are used to send different types of information. For example, keyboards with Mackie/HUI functions will need an additional port to communicate this data. Make sure that all ports are selected as an input so that all available communication from the device is displayed.
    If you are still having trouble and not receiving any response from the keyboard or MIDI device, contact our Technical Support for further assistance.

    I hope this helps! Let me know if you have any additional questions. 
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