Alesis DM6 USB Starter Set Sound?

I bought a used set for my little boy this Christmas. It seems to work fine except even with the volume cranked up, it does not sound very loud with the head phones on or hooked up to speakers? I've maxed all the volumes on each piece (hit voice, then volume and + etc. - seems to go up to 6?)
Any ideas?
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this problem
  • Hello,

    Thanks for the post. I'd like to help! If you are sure that you adjusted the volume correctly for each pad and cymbal, then you may need to perform a firmware update to rectify your issue. If you're going to go in this direction, please use a Windows PC computers to complete the firmware update. Log onto the product page and under the Downloads section, carefully follow the instructions from the update to complete the firmware update.
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