I’m Idle

Alesis Forge Kit Module Frozen at Startup (Firmware) Screen

alesis forge module frozen on the initial startup screen showing "firmware version LDL4 1.0.5".

Even the power button the turn it off doesnt respond. Tried unplugging it for 5 minutes and starting it up again results in the same thing happening.

Wondering Is there a hard reset? Or will it likely be a warranty case? Luckily I purchased this 11.5 months ago. Drum gods seem to be on my side today :)
1 person has
this question
+1
Reply
  • I also want to note that this issue began randomly for no reason. I was not attempting a firmware update or messing around with any settings. I was just jamming around last time it was used for about an hour yesterday and I turned it off like i normally do after saving my kit settings (save button) was the last thing i did before powering off and going to bed. I get home from work and was immediately surprised when i powered it on that it didn't succeed past the startup screen.

    I've also tried unplugging the snake cable and everything else except the power button before rebooting it, but still with no luck
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi Ryan,

    Thanks for posting. Sorry you're having issues with your Forge Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I’m anxious
    Bill,
    Thanks for this. 3 days ago I Contacted Tech support and began a warranty claim again for the second time since no one replied to my first inquiry. Still no one is responding so I'm not sure if anyone is manning the Warranty Claim department.

    Are you able to check in from your standpoint and see if someone is able to help move this along? I'm really starting to miss playing my kit after work. Thanks
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I’m anxious
    donotreply@inmusicbrands.com
    Mon, Apr 1, 7:20 PM (4 days ago)
    to me

    Dear Ryan,

    Thank you for contacting us! This message confirms that we have received your inquiry.

    It is important to us that we answer your questions or concerns and to get you up and running as quickly as possible.

    A Support Technician will reply to your inquiry within 24 to 72 hours (not including weekends or holidays). We appreciate the opportunity to assist you.

    Note: this message was sent from an unattended mailbox. Please do not reply to this message.

    For further product support or assistance with your product, please visit https://alesis.com/support
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • 1
    The Forge modules are rebranded Medeli DD650 with different versions of LDL4 firmware and/or cable snake..the Factory reset works for the others including a Crimson with LDMB V0 2.4...Forge module w LDL4 V1.0.2...so it should be the same for the Forge with LDL4 V1.0.5

    Hold the < and > arrow buttons down simultaneously while powering on the unit.
    The screen should show "RST---" for one second.

    See if that helps..
    If it doesn't work then the module needs servicing
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • I’m Thankful Excited
    DUDE!
    You Friggin Rock!
    Thank You!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated