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alesis multimix 8 usb mixer stopped working

Hi,

My reliable alesis multimix 8 usb mixer stopped working. I assumed it died and ordered another one. To my surprise, it didn't come with an adapter so I used the one from my last mixer and...it didn't turn on!? Is it possible that the wall adapter is the thing that died?
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  • Hi Audrey,

    Thank you for posting.

    This can be related to a bad power supply. I would suggest reaching out to our support team for warranty service and power supply availability.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    I hope this helps! Let me know if you have any additional questions.
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