I’m annoyed

Alesis Nitro high hat not registering all hits and takes a hard hit to register at all

I just set up the Nitro kit yesterday. Had trouble with high hat immediately. I could hardly hear it. I increased sensitivity to the max (16) and it's louder now but it doesn't register all of my hits. I have to hit the cymbal pad very hard to register. Seems defective. I will be forced to return the kit. Shame because other than that it works well.
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