Alesis Q49 no sound in Windows 7

Hello, I have an Alesis Q49 and a desktop PC running Windows 7. When I plug the keyboard, the USB recognize it but when I push the keys nothing happen and there's no sound. Do I need a third party software or something to play? thank you!
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  • Hi Robert,

    Thanks for posting. 

    The Q49 will not make any sound on its own. Instead, you will need to connect your controller to a DAW software to trigger sounds from your computer. The Q49 comes bundled with Ableton Live. Follow these steps below to setup your controller with Ableton. These steps will be for the VI-series keyboards, but the process will be identical.

    Ableton Live Lite Setup
    1. Connect the VI controller to your computer using a USB cable.

      Note: VI controller is class-compliant which means that it will work with any modern Mac or PC without the need to download any software or drivers.
    2. Open Ableton Live Lite.

    3. Choose Live > Preferences (Mac) or Options > Preferences (Windows).

      CrimsonM setup Ableton01
    4. In the window that opens, select the MIDI/Sync tab.


      Note: If you have Ableton Live Lite version 9.2 or higher, you will see the Midi setup will automatically be ready for the keyboard (Keys, pads, knob and transport will be set). But if you have Ableton Live Lite version of 9.1 or lower you want to proceed with the following steps:

    5. For both Input and Output choose Alesis VI controller.

      vi ableton setup
    6. Turn Track and Remote on for Alesis VI Controller Input. Then Turn Track on the Alesis VI controller Output.

      vi ableton setup1?

    7. Check and adjust your latency slider in Preferences under the Audio tab if you notice an echo or lag in the trigger response, then close the menu.
      For more information on how to deal with latency, click here.

    Virtual Instruments and PluginsInstalling the AIR Xpand!2
    1. Go to your Alesis account, login and select My Product. Register alesis account


    2. Click on the to download the Xpand!2 software for Mac or Windows (PC). vmini ableton setup00


    3. Once you have download the file, extract the Xpand!2 Setup compress folder and run the Xpand!2 Setup. exe (Windows) or Xpand!2.pkg (Mac.) If you do not know how to extract a file on your Windows computer, click here to learn.

    Authorizing AIR Xpand!2 Before scanning the plugins into Ableton Live Lite, make sure that they are fully authorized and ready to go. The plugins will install a software called the iLok License Manager that will help keep track of your plugins and allow you to move them later on if necessary. Here's a quick and easy way to Authorize your plugins by using the ilok License Manager.

    1. Open the iLok License Manager. You can find this in your Applications folder on your Mac and under All Programs  on Windows. MPKminimkii ilokicon


    2. In the top left corner, click on Sign-in to sign into your account. If you do not already have one, click on Sign-in and the select Create New Account in the window that appears to create your new account. MPKminimkii ilok


    3. Once you have signed in, click on Licenses > Redeem Activation Code MPKminimkii redeem


    4. In the window that appears, enter the authorization code for Xpand!2. You will find your authorization codes on your Alesis account page, directly above the download links for the plugins. You can copy and paste this if you like. Click, Next once the code has been entered completely. MPKminimkii code


    5. In the following window, choose the location where you would like iLok to store your license. For most users, we recommend to store this directly onto your computer. To do so, select the icon that represents your Mac or PC, and click Activate. MPKminimkii activate


    6. The iLok software will scan the license and will ask you to confirm one last time. Click OK and your license should be fully activated to your computer. Now you will be ready to scan them into Ableton Live Lite.

    Adjusting the Ablelton Live Lite Plugin Sources Note for Windows users only: If you have difficulty locating your plugin in your Plug-Ins category within Ableton Live 9 Lite, be sure Ableton Live 9 Lite is reading plugins from the correct location where your plugin is installed. To do this:

    1. Open the Preferences menu in Ableton Live 9 Lite MAC:

      Select Live > Preferences
      or use the key command shortcut - [Command + comma]

      Select Options > Preferences
      or use the key command shortcut - [Control + comma] 

    2. Choose the File Folder tab

      akai mpk2 ableton plugin tab

    3. Under the heading Plug-In Sources:

      vmini ableton setup2


    4. Toggle On the button next to Use VST Plug-In Custom Folder
      Note:  AIR Xpand!2 Default Installation Locations:

    5. Windows:
      32-bit: C:\Program Files (x86)\VstPlugins\
      64-bit: C:\Program Files\vstplugins

      (AU): Macintosh HD > Library > Audio > Plugins > Components
      (VST): Macintosh HD > Library > Audio > Plugins > VST

    6. Within the Ableton Live 9 Lite Session View, under the Categories heading, choose Plug-Ins

      vmini ableton setup3


    7. In the right-hand column next to Categories, click-and-drag Xpand!2 onto a MIDI track to load plugin into your Ableton Live 9 Lite session. 

      vmini ableton setup4

    8. The Xpand!2 virtual instrument interface will now open.

      vmini ableton setup5

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  • First of all thanks for your answer Bill. Second, for make it work in Ableton I need to install mandatory the AIR Xpand!2?? because I made everything untill there, but still no sound coming out from my speakers.
    I tried the Virtual MIDI Piano Keyboard from SoundForge and it worked in one PC, but in my laptop isn't working anymore.
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  • The use of the Xpand!2 software is not mandatory, but if you choose not to use this plugin, you will need to be using another plugin in order for hear sound from your computer.
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