I’m frustrated

Alesis Q49 not recognized Windows 10

As the title states, I am on Windows 10. My Q49 was working great until today, when I plugged it in, and when I started Finale, I got an "Unidentified External Error." I reinstalled Finale, no luck. I uninstalled and reinstalled my drivers maybe 17 times, to no avail. I did everything your USB Troubleshooting link said to do, and got nowhere. More often than not, when I try to reinstall the drivers, I get no prompt saying "Installing drivers..." or "Drivers installed successfully." The device just appears back in my device manager. Please help, I have projects I need to get to and this is completely halting my progress.
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