Alesis QS 8.1 user bank

I just got my Alesis QS 8.1 serviced with a new volume pot and battery change. It seems that the user banks from both mix and program are no longer there. I have tried to reinitialize it but that doesnt work. Any ideas?? In the screen are just some funky symbols and no sound just on the user banks. Stock, 1 of the sounds I am looking for is 00 Pure piano.
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