I’m frustred
fabio June 18, 2017 10:03

Alesis qs 8.2

Alesis qs 8.2 tune out
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  • EMPLOYEE
    Bill R. (Employee) June 19, 2017 13:56
    Hello,

    Thanks for posting. 

    I'm afraid I'm not quite understanding what you're asking. Can you please provide me with some more information?
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  • fabio June 19, 2017 14:49
    Ok my friend my keyboard alesis qs 8.2 is tune up distorting the timbres alone and out of tune 1 semi tone this happens with all the timbres of all the banks. I have reset several times by turning the power off and on, holding 0 and 3 more without solution. I've never seen this before.
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  • EMPLOYEE
    Bill R. (Employee) June 20, 2017 15:30
    Thanks for the additional information. 

    Please keep in mind that, due to this being a legacy product, information is of very limited availability. You may need to set the master pitch. To do this:

    1. Enter Global Mode by pressing EDIT.
    2. Press the BANK > button (with GLOBAL written beneath it). 
    You can access the Fine Tuning settings by pressing EDIT > GLOBAL. The FINE TUNING settings will be on page 2, and the parameters range between -99 and 99 cents. 

    If you're still having issues, please check online with third party forums, third party websites or you can contact our tech support team regarding your Legacy product for assistance.  Please keep in mind, support for Legacy products is limited as we mainly support our current in-line products. 

     

    • Numark Industries World Headquarters (United States Office)
    • Support Contact: 401.658.3131

    • Numark UK LTD (United Kingdom Office)
    • Support Contact: +44 1252 896040
       
    • InMusic GmbH (Germany Office)
    • Support Contact: +49 2154-81299-20/-25
       
    • Numark Japan Corporation (Japan Office)
    • Support Contact: +81-3-6277-2231
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    good solution! good solution! (undo)
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  • fabio June 20, 2017 19:36
    Ok friend, I'll do this procedure. Thank you and I emphasize that I do not agree that the support is limited to a product manufactured years ago because the client can not be harmed only because he has the oldest product the company has to support whatever the product is. By chance this can not be the potenciometer of the pich bend that is defective ai tune the bells ????
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    good solution! good solution! (undo)
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