I’m frustrated

Alesis QX49 plays two notes at the same time

Recently, I have run into a problem where my Alesis QX49 would play two notes at the same time when I press one key on my midi keyboard.

For instance, when I press the middle C key on my midi keyboard. Both the C5 and B4 would play together



Here are the solutions I've tried
1. Resetting Alesis QX49
2. Uninstalling QX49 driver and reinstalling it
3. Unplugging the USB cable and plugging it back.
4. Switching USB ports
5. Restarting my laptop
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