I’m frustrated

I need help updating the Alesis QX61 firmware

Hi, I was having problems with the sustain pedal in the qx61 so I searched for an update and I only found the qx49 Firmware update, and I installed it in the qx61, but now the keyboard don't work right, so I need to re-install the qx61 Firmware, but it isn't available online, I had call to the 401.658.3131 to get help, but it says that the offices are closed for thanksgiving.

When the offices will be open again?
There is another way to solve my problem?
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