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Alesis Recital Pro not sending MIDI data to my software.

My Recital Pro isn't sending MIDI data to my software. (Two different programs). One program successfully sends data to the piano, but the piano isn't sending any data. The USB connection to the computer is installed just fine. I have reset to factory settings and it didn't help.

Using Win10 Home.

EDIT: Never mind. I'll leave the post up instead of deleting it to let people know how I fixed it.

The USB output on the keyboard is USB 2.0 and I had the USB cable plugged into a USB 3.0 jack on my computer. Moving it to a USB 2.0 jack on my computer fixed my issue. I am not sure why that makes a difference because it shouldn't as far as I know, but it did.
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