Alesis Recital won't connect to computer

I have an Alesis Recital which says that it has MIDI capabilities. However, when I try to plug it into the computer it says it can't find a driver for it. I don't remember a CD driver or anything coming with the piano, but is there anything I'm missing?
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  • Hi Sam,

    Thanks for posting. 

    The Recital is class-compliant, so it won't require any drivers to communicate with your computer.

    Are you using Windows or Mac? 

    Follow these steps to determine if your keyboard is being properly recognized by your computer:

    Windows XP to Windows 10
    1. Connect your USB device and open the Device Manager. You can find this in your Control Panel. If sorted by category, click on Hardware and Sound to find the Device Manager.

      USB Device

    2. Double-click on the Sound, Video and Game Controllers category and you should find your device:

      USB connect

      If your device appears similar to the image above, this will indicate that it's connected and communicating properly. 

    3. If the product appears with a yellow triangle or other icon next to it, and/or appears in a different category in Device Manager, this may just indicate that the drivers are not installed correctly or are out of date. Remember that these are windows drivers and are not specific to your device. For more information on resolving this, see Step 2 in the Further Troubleshooting section of this guide.

      USB connecting

    4. If the product does NOT appear according to the tests above, the device may just be labeled differently in the device manager or it may indicate a problem with the device. An easy way to test this is to watch the Device Manager while unplugging the device. If the Device Manager flashes, that will indicate that the computer does see your device and may just be putting it in another category or labeling it something different. Plug the device back in and watch the Device Manager again to see what pops up. That will be your device.

      Often times the system may label something it doesn't recognize as just "USB Audio Device." This is another indication that drivers may not be installed or updated correctly as discussed in Step 3

      If the Device Manager does not flash at all, this means that your product is not recognized by the computer and could indicate a problem with the device. This is a good opportunity to try different USB cables, different ports and confirm with a different computer.

    Mac OS X
    1. Disconnect your USB device, count to 5 and then plug it back in.

    2. In the upper-left of the screen, click the Apple Menu, and select About This Mac.

      USB about

    3. In the window that appears, click on System Report. A new window will open.

      USB system

    4. A System Report window will be displayed.  On the left-hand side of the window, under Hardware, select USB.

      USB USB

    5. On the right, you will see all of your available USB buses and their connected devices. You can expand each bus by clicking on the arrow next to it. If your USB device is connected, you should see it displayed under one of these:

      USB hardware

    6. If you do not see your device listed here, disconnect it, and select File > Refresh Information. This will make the computer rescan the ports.

      mac quick test 5

    7. Connect the keyboard to the computer again, and select Refresh Information a second time. Your device should hopefully appear.

    If the device does pass the test above and appears in the System Report, it is not defective, and the difficulty is caused by misconfigured software settings or options.  

    If the device does NOT pass the test above, and does NOT appear in the System Report, this may indicate that the device is defective. At this point, you will want to test different USB cables and USB ports. It may also be a good idea to run the same test with a different computer.

    I hope this helps! 
    • view 1 more comment
    • It's not currently possible to mute the speakers while connected to a computer. However, I'll be happy to submit this to my team as a feature request for you.
    • I am having the same issue connecting my alesis to Windows 10 it works as a controller with Android but not with any of my midi programs on Windows including Ableton and Native Instruments I've checked in the device manager and it recognises this device as an audio device it says nothing about MIDI I've been through the entire site and registered my product with alesis and absolutely no software or firmware is available to update and their customer service team in Europe is absolutely useless if anybody could please help me on this issue as I need it amended as soon as poss or I will have to send the device back I love the Machine but it needs to be able to run midi software or it's just a a big toy.
      Thanks,
      Chris Harradine,
      chrisharradine@outlook.com
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