I’m sad

Alesis Ride on DM Pro MEsh Kit Very Poor Tracking

My kit is new, right out of the box and no matter what settings I choose I cannot get the ride cymbal to consistently trigger... I would be happy if I only had a basic ride with no bell or bow but I can't even get that to work.

I have tried the piezo setting. Can someone tell me what wires do to which input so that I can be sure I have this setup properly. Also I have the 4 tom kit...
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